Microsoft Essential Support Overview - Focus on Your Business Instead of Fighting IT Fires

Today, IT departments in mid-sized businesses everywhere are being challenged to contribute more strategically to their companies’ core business. Yet, at the same time, many businesses continue to cut back on technical support. Seeing it as costly overhead, they add support duties to the already substantial workload of their IT departments. The result? The technical team spends all its time reacting to support incidents and has little time left for implementing strategic solutions to impact the bottom line.

Microsoft® Services Essential Support is a new family of affordable, prepackaged support offerings that will give your IT staff time to focus on more strategic projects, while helping to keep your budget lean. Available immediately, the Essential Support Standard Plan provides phone-based access to Microsoft technical support professionals who provide problem resolution support and proactive support assistance to help increase the efficiency of your IT staff —and the benefits of your Microsoft technology investment.

Essential Support Highlights

• Two fixed-price Microsoft support packages designed to meet the unique IT needs of mid-sized businesses.
• Phone-based support by Microsoft technical account professionals to help maximize IT efficiency and your technology ROI.
• Proactive support assistance with prescriptive advice and guidance on IT issues such as performance concerns, disaster recovery and configuration assistance.
• Full access to online information services to ensure your IT staff remains up to date on the latest Microsoft products and technologies.

 Download and read the Essential Support datasheet

Essential Support for Software Assurance Customers
Expanded Software Assurance Coverage

If you purchased Microsoft product licenses using the Open Value, Select, or Enterprise Agreement licensing programs, Software Assurance provides Problem Resolution Support for your Microsoft server, Microsoft Windows®, and Microsoft Office® System products and editions even if the specific licence requiring support does not have Software Assurance coverage.

Option to Convert Support Incidents to Essential Support
Now, Software Assurance customers have the option to convert earned incidents through Software Assurance to Essential Support incidents. This gives you a higher level of support that includes managed incident escalation and the phone-based access to a team of Microsoft technical account professionals who offer far more than reactive problem resolution.

Software Assurance with Essential Support—Focus on Your Business Instead of Fighting IT Fires
The combination of Essential Support and Software Assurance can help you increase the efficiency of your IT staff and the productive use of your Microsoft technology.

For more information about Software Assurance, click here.

Relevant research
UK Firms waste £63bn on technology downtime
Microsoft Press Release

New research has highlighted how British companies are risking their businesses by not effectively supporting their technology.

Next Steps
E-mail presales@trustmarque.com should you have any queries regarding Essential Support, or if you wish to purchase Essential Support for your organisation.