About Coventry City Council

Coventry City Council is a local authority with a drive to regenerate the city, and to continue to make Coventry an attractive place to live and to work. As a city, it aims to push the boundaries of digital innovation, for example, it is a centre for the trials of driverless cars. Coventry City Council is also looking to bolster its recent steps towards centralising services, and is currently engaged in plans to move all its services into a single building within the city.

Business Drivers

Whilst taking a two-pronged approach to the task of regeneration – increasing income, whilst simultaneously making savings – Coventry City Council identified IT as an enabler with the potential to support its wider aims. It recognised that IT solutions could render processes more efficient and integrated, as well as generate significant reductions in costs.

From web pages to tools for staff, the Council aims to make better use of its technology and to make the right investments. It is looking to facilitate a modern, mobile workforce with increased agility and hot-desking capabilities.

It required authoritative advice regarding how migration to the Cloud could incorporate unified communication tools, electronic document management, and 24/7 self-service systems alongside its planned move to a central building.

Solution

An impartial, consultative approach meant that Trustmarque was ideally placed to provide a third party ‘check and challenge’ solution. It was key to Coventry City Council’s needs to gain further insight into cloud-based solutions before going ahead.

As an organisation, the Council already uses Microsoft products, and currently has an enterprise agreement with Microsoft. It is already in the process of migrating to Office 365 and SharePoint, so the natural progression was to explore what Microsoft Azure provides, and to design a fit-for-purpose and re-usable Azure pilot that could be used as a basis on which to request Business Incentive Funding (BIF) from Microsoft.

As part of a process of discovery, Trustmarque engaged with Coventry City Council in workshops over a number of days in order for the Council to get to grips with how Azure could be integrated and utilised for maximum support, and to discuss the risks associated with migration to the Cloud as well as the benefits.

Benefits

Two-way discussions and workshops have rendered Coventry City Council well-informed and able to make the right investments for the future. It has worked through possible scenarios tailored to its unique organisational needs, and has analysed evidence of Azure in action. The consultancy approach offered by Trustmarque represented value for money, and Coventry City Council felt that they had received an open and transparent service.

Why Trustmarque?

Trustmarque was the go-to choice for Coventry City Council. Trustmarque benefitted from its reputation for expertise, as well as its pride in providing a pragmatic approach.

From a procurement point of view, the fact that Trustmarque was on G-cloud meant that the route to use and procure services would be easier; the relevant checks on Trustmarque, as a reliable supplier, had already been carried out.