Unified Communications has the power to deliver many benefits to organisations – particularly for the modern workplace, where employees are often spread across multiple locations. By making it simple for employees to communicate across any medium, collaboration becomes simpler and productivity is greatly increased. It’s no surprise then that adoption of Unified Communications is on the rise. Recent research from June 2016 found that the global unified communication and collaboration market is expected to grow at a CAGR of 12.3% to reach USD 48.61 billion by 2020.

But when it comes to Unified Communications, many organisations, blinkered by potential cost and efficiency savings, often fail to fully consider the possible security risks. The sudden shift to Unified Communications has therefore greatly expanded the threat landscape. By its very nature as an internet-based technology, Unified Communications is more susceptible than conventional communications solutions to certain threats; for example, a denial of service (DDoS) attack, which could cripple a company’s communication channels. The same can also be said of VoIP services, which are vulnerable to eavesdropping due to their transit on the internet, adding privacy concerns to the picture.

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Ultimately, one of the biggest factors to consider is that the threats against Unified Communications are relatively new, given that the technology has only become commonplace in recent years. This means there is a lack of in-depth attack and threat data available to IT departments. As a result, to protect the confidential information that passes through data, voice, video, and mobile applications, organisations must choose their Unified Communications solutions wisely. This includes confirming that protection is built-in to a solution, in order to mitigate risk – for example, checking that any VoIP tool is backed by end-to-end encryption.

In addition, IT departments must ensure that standard corporate security policies are updated and applied to Unified Communications solutions consistently, so traffic that travels across public internet networks is protected. Allowing employees to securely connect and collaborate across a wide array of communications applications will increase productivity and lower infrastructure costs – but organisations must also remember that failure to adequately secure the Unified Communications network could result in a costly data breach.

For more information on how Trustmarque can help improve collaboration and communications within your organisation, visit our Business Productivity portal today.

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