Data for Process Transformation in the NHS

Make smarter decisions faster and drive better outcomes in the NHS

From emergency care, inpatients, A&E and outpatients to community services and HR, Trustmarque is helping many NHS organisations understand the safest and most effective options for improving the outcomes of any NHS pathway. Through a better understanding of your organisation’s existing data and processes, we can help you achieve real and substantial change.

Data for Process Transformation in the NHS

Make smarter decisions faster and drive better outcomes in the NHS

From emergency care, inpatients, A&E and outpatients to community services and HR, Trustmarque is helping many NHS organisations understand the safest and most effective options for improving the outcomes of any NHS pathway. Through a better understanding of your organisation’s existing data and processes, we can help you achieve real and substantial change.

The NHS data transformation service

Our Data & Process Transformation Service uses the data that you already have and the experience of your clinical and operational staff to create a detailed view of your care. Following this approach allows us to uncover areas to improve your organisation’s processes and care pathways.

We analyse your data using cutting edge Microsoft analytic and business intelligence tools to identify and quantify waste and bottlenecks and recommend realistic ways for you to transform what you do. Our Data & Process Transformation Service helps you focus your resources where they will deliver better organisational outcomes, and safer and more effective patient care.

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Benefits of using our Data & Process Transformation Service for the NHS

Taking your data and staff’s experience, we will help you address some of the main challenges across key areas of the NHS, including: operational; clinical leadership; informatics; planning and performance and finance.

We aim to help you:

  • Deliver improved care outcomes in days or weeks
  • Uncover care processes that leave an adequate digital trail
  • Use your data to find areas to reduce waste and inefficiency
  • Produce realistic, practical and pragmatic insights
  • Access our analysts who have significant NHS experience and understand the culture and approaches
  • Implement a legacy of Power BI and analysis for the future

Getting started

We are offering a number of free half-day Customer Immersion Experience (CIE) workshops to help your organisation discover what it needs to consider and do in order to start using modern data analytics technologies to improve outcomes.

During the session, you will discover how to use systematic techniques to get the most out of modern data tools. We will show you how to use the data that you have today to improve the operational, financial and clinical outcomes that you deliver.

This workshop will help you to:

  • Choose the right project
  • Start now
  • Turn data in to improved outcomes
  • What tools will I need?
Book your Data CIE session
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Our work

Here are real world examples of solutions delivered by our team members:

An A&E department

We improved their 4-hour KPI from 87% to 94% in a month by understanding how to avoid unnecessary waits and improving staff rotas.

Fractured Neck of Femur CQUIN

The CQUIN encourages rapid integrated care with surgery in less than 24 hours involving both orthopaedic and gerontology care. Hitting the goals required an analysis of workflows and interviews with staff. The evidence based reworked processes and rotas delivered significantly improved KPI performance to above the national standard. Reducing LoS and costs as well as delivering very significantly improved patient outcomes.

Medical and Nursing Agency spend

The arrival of IR35 and staff shortages led to an unplanned spend of more than £10m a year.

This was a project with a great many strands to it. The data piece had struggled to find a reliable data source. The solution was to use the invoices in the financial ledgers linked, using modern data tools to other more expected data sources. The findings were able to highlight a range of changes required to the recruitment and the agency spend processes. There were a range of examples of quite wide variation in approach that were not conducive to best value to delivering staff availability. The unplanned spend was significantly reduced and the agency process streamlined. A better outcome at a lower cost.

Portering impacts on A&E and LoS

Portering was unreliable and creating issues in A&E and across the discharge process with inevitable knock-on effects and raising levels of friction between staff. An analysis of previously unconsidered data in an Access 2000 database was used. The database was a low-level, aging, in-house development of about 15 years previously. The evidence of the data clearly supported the porters’ contentions about the effects of budget restrictions and changes in workload. The solution was to recognise the changing workload and fund and organise accordingly.

“There are not technical barriers… Every blockage that we encounter is a cultural barrier.”

“Implementation is all that matters; shipping stuff to the coalface and showing it improves patient care.”

“You will learn 1,000 times more trying to ship tools to people who actually use it and listening to their feedback.”

Dr Ben Goldacre, Chair, The NHS Healthtech advisory Board

Why Trustmarque?

Trustmarque brings a fresh new approach to data. We have extensive NHS experience and working closely with your people we will understand your process and your data. Using a data driven approach to service improvement we build solutions to solve complex problems with an emphasis on knowledge transfer and lasting legacy.

We systematically build a deep knowledge of your people and processes to complement and inform the data. We do this because we understand that only your people can deliver change. Any changes need to take their experience into account.

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