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3rd Line Support Engineer

May 4, 2022

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Job summary

A new position is available for a 3rd Line Support Engineer to join a team supporting 3rd party customer IT

  • Providing technical support for issues raised by our clients.
  • There is potential that you will have to attend customer sites to resolve software or hardware issues, this would be server hardware, storage systems, switches etc, so a car and driving license are required.
  • Role is homebased so must be able to work well on your own as well as part of a managed services team and have good communication skills over phone / emails.
  • Take responsibility for calls that are assigned to you and manage them through to completion, liaising with 3rd party vendor support when required.
  • There is a requirement to be on a call out rota system as part of our out of hours commitments


  • Azure (Azure AD, Networking, Powershell, Backups, Patch management, VDI, Virtual Machines)
  • Microsoft Skills (Server 2008 – 2019, Active Directory, Group Policy, SQL, O365, Exchange, RDS
  • Hyper-V (2012 and above)
  • Linux OS Experience
  • VMware (5.5 and above)
  • Thorough knowledge/experience of troubleshooting networking protocols and technologies such as
  • TCP/IP, DNS, DHCP, routing and vLANs


  • Solarwinds
  • Azure AVD
  • Citrix
  • Security (Firewall experience)
  • Anti Virus
  • Load balancers
  • Good knowledge of backup and DR services
  • Knowledge of iSCSI/Fibre channel Storage Area Networks
  • Previous experience working for a Managed Service Provide

Trustmarque is an award-winning IT partner that delivers IT solutions allowing our customers to work smarter and more effectively. We simplify business, through a flexible and cost-effective approach that empowers organisations and their people. Giving honest, simple, and independent advice we help our customers to navigate an increasingly complex world of IT – and that’s exactly what you’ll do too, if you join our talented team here.

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