Credit Controller

November 29, 2022

The primary function of the post is to raise sales invoices and credit notes, chase debt, coordinate queries and
allocate bank receipts.
Highest levels of customer service are a must.

Accountabilities and main responsibilities

The main responsibilities are detailed below, although the post holder would also be expected to perform
any other duties which might reasonably be required by the business.

• Raise manual sales invoices and credit note based on the internal requests
• Proactive daily credit management of allocated accounts via telephone and email
• Coordinate and help to and resolve internal and external customer queries in a timely and
professional manner
• To maintain an audit trail of credit control activities and collection history by regular maintenance
of the Credit Control report to enable accurate, timely and realistic cash forecasting
• Create new customer credit accounts on the system
• Link new accounts/contacts to orders
• Invoices upload onto specific Customer Portals
• Accurate posting and allocation of customer payments by bank transfer, cheque and credit card on
the system
• Bank reconciliation
• Investigate unidentified cash, keeping levels to a minimum
• Maintenance of the team’s e-archives, including the daily scanning and filing of customer
remittance advices
• Maintain accurate and up-to-date customer information within internal systems, including (but not
exclusively) contact details, invoicing and statement addresses, in line with GDPR
• Assist with month end “cut-off” procedures and the achievement of the associated deadlines as
requested by the Finance team
• Flag GDPR requests

Qualifications and skills


• Knowledge
• Previous experience in credit control is desirable but not essential
• Broad understanding of company procedures

Understanding of the following sales ledger procedures is an advantage:

  • Credit management of allocated accounts via telephone email
  • Cash posting


• Organisation skills – able to prioritise own workload and be responsible for personal time
• Communication skills – able to express self clearly and concisely with both verbal and
written communication
• Competent to an intermediate level in MS Outlook, Word and Excel.
• Thorough, methodical administrative skills
• Judgement – able to apply business and professional knowledge objectively in weighing up
facts and context, and able to prioritise effectively


Personal Attributes

This role requires a high degree of accuracy and attention to detail, and you must demonstrate that
you are:

• Able to self-motivate and show resilience and integrity
• Intelligent, able to learn new skills, adapt to different situations and rapid change
• Highly trustworthy, able to manage and self-motivate in the absence of direct supervision
• Polite and confident, yet assertive
• Methodical with the ability to complete a task from start to conclusion within agreed

All employees are responsible for:

• Abiding by TMS Security policy & procedures as set out in the Employee Handbook, and
implementing security directives from relevant managers (for example Senior Managers, HR & IS
Managers) from time to time
Whilst this is a reflection of the role it is not exhaustive, and employees will be expected to be
flexible and take on activities outside of those listed from time to time.
• Reporting all incidents and concerns, no matter how small the potential threat
• Completing mandatory training

Values & Behaviours

The individual must be able to demonstrate that they embody the following Trustmarque Behaviour and

• Share Ambitions
• Strive to Improve
• Be Diverse and Inclusive
• Embrace Change
• Demonstrate Integrity

About Trustmarque

At Trustmarque, our vision is to enable organisations to harness the power of digital technology. For over 30 years, we have helped organisations in the public and private sectors to work smarter, run their business more effectively and unlock the value of their IT investments.

Our mission is to support our customers to buy and use innovative technology to positively impact local communities across the UK. We’re always evolving to keep up with the pace of change – to understand the technology solutions, licensing options and methodologies. Our customers come to us time and time again for collaborative transformation that helps them make better IT decisions for long-term success.

Our people are at the heart of our customer-centric business and we have company values which have been defined by our people – About us – Trustmarque. There’s never been a better time to join Trustmarque, we are growing and investing and you can play your part in influencing the future of IT in the UK.

One of our values is “be diverse and inclusive because we know that diversity of thought and experience positively benefits our ability to deliver work. We consider all suitably qualified applicants regardless of sex, gender identity or reassignment, race, disability, religion or beliefs, age, or sexual orientation. We recruit and develop our people based on merit and their passion, and we’re committed to creating an inclusive environment that reflects the diversity of the communities we serve. During the application process, you’ll be given the option to share your personal characteristics and data with us. This helps us understand our candidate pool so we can do everything we can to attract a diverse range of people and ensure our recruitment process is fair and inclusive.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Trustmarque colleagues who can work from home should do so. Social distancing, enhanced hygiene and safety measures are already in place to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Standard benefits

As well as competitive rates of pay, we offer 25 days holiday (rising to 27), 2 volunteering days and 1 personal day plus bank holidays.  We also provide a substantial benefits package which includes a company-matched pension, life assurance, enhanced parental leave policies, the option to buy extra leave, a cycle2work scheme and more.

Trustmarque is an award-winning IT partner that delivers IT solutions allowing our customers to work smarter and more effectively. We simplify business, through a flexible and cost-effective approach that empowers organisations and their people. Giving honest, simple, and independent advice we help our customers to navigate an increasingly complex world of IT – and that’s exactly what you’ll do too, if you join our talented team here.

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