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Project Manager Operations Transformation

December 1, 2022

To scope, plan, and project manage transformational change throughout Commercial Operations, the Project
Manager will lead the implementation of a change programme in Commercial Operations aligned to the technology
and business strategy through operational change initiatives that will deliver measurable business improvement.
In this post, you’ll leverage your project management experience to deliver significant transformational projects for
our employees and external customers to drive efficiency and deliver on our mantra of ‘being easy to do business
with’. These projects will demand experience of IT project oversight, change and risk management and extensive
stakeholder engagement.
Your will closely with Commercial Operations – Microsoft Operations, Procurement, Sales Support, and Contract
Management – and the Trustmarque Change team, as well as most other key functions and stakeholders across the
Initiating a key project to improve Trustmarque’s delivery of CSP and to build a modern service for the future based
a new operating model and new processes, systems, and technology will be your first major objective.

Accountabilities and main responsibilities

  • Deliver small, medium, and large projects, including scoping, planning and delivering a project to
    transform the businesses delivery of Microsoft CSP
  • Ensure project principles are applied consistently across Commercial Operations Programme of
    improvement and provide training where required.
  • Ensure all projects are sufficiently scoped to ensure delivery success.
  • Work with and support Project Boards and others as required. Provide timely reporting of all
    projects and programmes to the Boards and provide strong governance and oversight of all projects.
  • Proactively seek out and tackle issues that will prevent the delivery of business benefits in projects,
    facilitating open communication and discussion between stakeholders.
  • Undertake trouble-shooting activities on projects as required by analysing the problem and putting
    in place the appropriate corrective action.
  • Lead or review the outputs from post-project and programme reviews to look for opportunities to
    improve methods, training and guidance.
  • Ensure any required operating procedures are in place during transition and provide governance
    around processes and operating procedures
  • Plan and manage resources required for service transition and control budgets
  • Ensure any operating processes are robust and communicated to customers and the internal
    operational team

Qualifications and skills


  • Project Management – End-to-end management of initiation, planning, execution, monitoring &
  • Change Management – Implement change in complex technical environments and matrix
  • Communication Skills – Interface with stakeholders up to senior levels
  • Stakeholder Management – Negotiate conflicting stakeholders to drive a common objective among
  • Relationship Management – Build & foster relationships with varied stakeholders.
  • Bachelor’s Degree in Computer Science, Project Management or equivalent certification an
  • Certification in either PRINCE2, Scrum and PMP is also an added advantage.


  • AGILE Methodologies
  • Bachelor’s Degree in Computer Science, Project Management or equivalent certification an
  • Certification in either PRINCE2, Scrum and PMP is also an added advantage.

Values & Behaviours

The individual must be able to demonstrate that they embody the following Trustmarque Behaviour and

• Share Ambitions
• Strive to Improve
• Be Diverse and Inclusive
• Embrace Change
• Demonstrate Integrity

About Trustmarque

At Trustmarque, our vision is to enable organisations to harness the power of digital technology. For over 30 years, we have helped organisations in the public and private sectors to work smarter, run their business more effectively and unlock the value of their IT investments.

Our mission is to support our customers to buy and use innovative technology to positively impact local communities across the UK. We’re always evolving to keep up with the pace of change – to understand the technology solutions, licensing options and methodologies. Our customers come to us time and time again for collaborative transformation that helps them make better IT decisions for long-term success.

Our people are at the heart of our customer-centric business and we have company values which have been defined by our people – About us – Trustmarque. There’s never been a better time to join Trustmarque, we are growing and investing and you can play your part in influencing the future of IT in the UK.

One of our values is “be diverse and inclusive because we know that diversity of thought and experience positively benefits our ability to deliver work. We consider all suitably qualified applicants regardless of sex, gender identity or reassignment, race, disability, religion or beliefs, age, or sexual orientation. We recruit and develop our people based on merit and their passion, and we’re committed to creating an inclusive environment that reflects the diversity of the communities we serve. During the application process, you’ll be given the option to share your personal characteristics and data with us. This helps us understand our candidate pool so we can do everything we can to attract a diverse range of people and ensure our recruitment process is fair and inclusive.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Trustmarque colleagues who can work from home should do so. Social distancing, enhanced hygiene and safety measures are already in place to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Standard benefits

As well as competitive rates of pay, we offer 25 days holiday (rising to 27), 2 volunteering days and 1 personal day plus bank holidays.  We also provide a substantial benefits package which includes a company-matched pension, life assurance, enhanced parental leave policies, the option to buy extra leave, a cycle2work scheme and more.

Trustmarque is an award-winning IT partner that delivers IT solutions allowing our customers to work smarter and more effectively. We simplify business, through a flexible and cost-effective approach that empowers organisations and their people. Giving honest, simple, and independent advice we help our customers to navigate an increasingly complex world of IT – and that’s exactly what you’ll do too, if you join our talented team here.

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