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Microsoft Operations Coordinator

July 19, 2022

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Job summary

The Microsoft Operations Coordinator (MOC) is responsible for providing first class Microsoft operational support to
the sales team. They will ensure all Trustmarque and Microsoft processes are adhered to in a continuously changing
environment.

Accountabilities and main responsibilities

  • Processing MSFT orders
  • Providing operational support to the wider business on all transactional enquiries
  • Returns management
  • Pricing export and import
  • Invoice and sales order query resolution
  • Maintaining and adhering to operational error prevention guidelines
  • Reactive portal support
  • Reactive and proactive reporting
  • Ensuring contact and problem resolution guidance kept up to date for team members
  • Agreement lifecycle support
  • Completion and validation of all Microsoft Enterprise agreements. Including requesting pre-credit checks
  • Maintaining a competent knowledge of the Microsoft products and licensing agreements
  • Adhering to the 4-hour SLA and inbox management guidelines
  • First point of contact for Microsoft operational queries
  • Effectively manage late requests and/or escalations
  • Conduct post order management
  • Create, maintain and adhere to operational guides and Standard Operational Procedures (SOP)
  • Back order management
  • Downloading and Importing price files
  • Invoicing queries
  • Manual enterprise orders
  • Supporting the wider business in pricing queries
  • Drive compliance within the ordering process to reduce errors and minimise lost incentives
  • Provide sales with general Microsoft support and advice

Essential

  • Organizational skills
  • Accuracy
  • Time management
  • Problem-solver
  • Self-starter
  • Concise and effective communicator

Desirable

  • In-depth understanding of all Microsoft programmes
  • In-depth understanding of all Microsoft channel incentives
  • Microsoft MCP
  • A proven track record of having built and subsequently delivered an exceptional approach to sales
    operations

About Trustmarque

At Trustmarque we strive to help our customers go further, innovate faster and achieve more through technology-enabled transformation. By making IT all about our customers, we pledge a partnership that ensures technology works to their advantage.

Our people are at the heart of our customer-centric business. When you join Trustmarque, you will work with some of the best experts in their field. Since mid-March 2020, all our staff have been working remotely and are given all the tools to work with effectively. Alongside this, we support our people’s mental health through regular work and well-being seminars and a team of dedicated mental health champions.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Trustmarque colleagues who can work from home should do so. Social distancing, enhanced hygiene and safety measures are already in place to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Standard benefits

As well as competitive rates of pay, we offer a substantial benefits package which includes 25 days holiday (rising to 27), plus bank holidays, and the option to buy extra leave, a company-matched pension, life assurance, a cycle2work scheme and more.

Trustmarque is an award-winning IT partner that delivers IT solutions allowing our customers to work smarter and more effectively. We simplify business, through a flexible and cost-effective approach that empowers organisations and their people. Giving honest, simple, and independent advice we help our customers to navigate an increasingly complex world of IT – and that’s exactly what you’ll do too, if you join our talented team here.

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