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Power Platform Principal Consultant

March 17, 2022

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Job summary

The Principal Consultant is the most senior member of the Professional Services Consulting business, taking a lead role in key delivery engagements and will likely direct a team of other consultants in the process.  The vital attributes of the Principal Consultant include significant technical expertise and capability, thought leadership, team leadership and responsibility for client relationships.  The Principal Consultant must have experience in delivering successful projects as well as an in-depth knowledge of the business issues in their chosen field.

The Principal Consultant must possess excellent interpersonal skills to build relationships with their teams as well as the wider business and their clients.  A significant responsibility for the Principal Consultant is building project and domain teams as well as developing the skills of team members and acting as a mentor to employees across the company.  Part of their role is to help others develop and grow through every opportunity.  The ability to develop client relationships at the board level is critical to assist in driving Services Sales in addition to their project roles.

Strong delivery management skills are essential, and the Principal Consultant must take responsibility for leading the technical delivery of projects, either by a team or on their own.  They must have the technical skills and knowledge to understand their clients’ requirements and to develop effective solutions, alongside being able to make the best use of the entire company’s knowledgebase and resources.  The Principal Consultant will select and lead teams and take responsibility for the quality of the results and the profitability of the delivery.  A Principal Consultant should expect to engage with several project teams simultaneously to enable them to apply their knowledge and expertise to clients with similar requirements.

A Principal Consultant must be an excellent communicator, required to hold meetings with clients to discuss their requirements and prepare reports or presentations that set out their recommendations.  They communicate project requirements to members of their teams and prepare progress reports for clients and for the company’s management team.  They also take responsibility for developing thought leadership in the company, writing papers, speaking at conferences and producing case studies.

Accountabilities and main responsibilities

Job Description:

The main responsibilities are detailed below, although the post holder would also be expected to perform any other duties which might reasonably be required by the business.

  • Provide exceptional advice and consultancy services to clients but also lead a group of consultants on client-based projects
  • Responsible for designing, planning, analysing and constructing solutions that can meet the demands and specifications of the client
  • Build and maintain contacts and relations with clients so that they keep themselves embedded with the company in the future
  • Understand and assist the workings of the consultancy business to help ensure smooth operation
  • Work closely with clients to identify possible solutions to business issues and goals and enable the client to make the right decision
  • Mentoring and training of new employees and managing teams of consultants delivering client-based projects undertaken by the company
  • Evaluate current processes and make recommendations and/or necessary improvements and changes

Business Skills – Advanced

  • Strategic thinking – evaluate the wider environment, offering insights to influence change at tactical, team and individual level, making informed strategic decisions. Develop a prioritised plan to deliver the needs of the business, supporting the strategy, and then deliver this to plan.
  • Market and environment – apply understanding of the business and market drivers to tailor customer offerings, including considering external factors. Devise reporting tools to gain insight into market/customer trends and performance. Identify customer and competitor strengths and weaknesses to influence decisions.
  • Business relationships – work with stakeholders to develop and drive efficiency improvements and opportunities for business growth. Understands what we are trying to create and or fix, building solutions and a plan based at the root cause. Provides guidance on procedures to successfully run processes, SLAs, change controls, and then manage reporting processes against these (incl. reviewing change controls).
  • Project management – lead the development and delivery of complex projects that may impact across multiple teams, including evaluating and communicating impacts of project dependencies. Identify new and innovative ways to achieve required outputs.

 People Skills – Advanced

  • Emotional intelligence and likeability – you understand being genuine, honest and comfortable in your own skin are essential to likeability. Asks thoughtful questions without passing judgement on others.  People trust you, find you approachable, and naturally gravitate to you without needing to seek attention. You’re friendly and considerate and recognise those that work with you. You are consistent, use positive body language, and balance passion and fun.
  • Influence and self-control – ability to sell your ideas by linking them to the needs and goals of others, anticipating their responses and adapting your approach. Remain profession in challenging situations, demonstrating empathy to understand feelings and actions of others, giving difficult messages clearly.
  • Negotiation and decision-making – understand stakeholders’ positions and bargaining power, being able to participate and support in negotiations. Manage buy-in and gain trust with internal stakeholders. Manage internal expectations, communicate to all parties and follow best practice. Research and use data from a range of sources to make robust decisions, making options clear. Review immediate results from decisions.
  • Communication – understand the big picture, actively listening and leveraging non-verbal cues. Show interactive ‘story-telling’ to small and large groups, anticipating questions and responding appropriately. Develop written material that’s easily understood to influence business partners. Identify appropriate audiences for sharing information and proactively share appropriate fact-based information in a timely manner.
  • Collaboration and partnering – Maintain and enhance effective cross-functional partnerships through demonstrating integrity. Influence outcomes and challenge appropriately. Identify and address additional partnership needs and educate them on further value creation.

Leadership Skills – Advanced

  • Team building – recruit and retain a diverse set of people, ensuring they have resources available to succeed. Facilitate teams to develop new ideas and eliminate low-value activities. Encourage collaborative working and resolve conflict. Create opportunities for team networking and use the collective team energy to achieve business success.
  • Coaching and mentoring – create an environment for your team to provide regular constructive feedback. Identify and communicate development areas in others, ensuring development plans are in place, and empower team members to follow them. Balance needs of the business with career needs of your team, leading the talent management process within your department.
  • Driving performance – manage all aspects of performance management aligned to business and personal objectives. Ensure accountability among the team to set stretch targets and review functional performance against this. Identify new ways to improve performance, and create an environment where individuals strive for and enjoy achieving challenging targets.
  • Motivating and inspiring – build confidence of others in their capacity for success, providing guidance and incentives. Make statements to build hope, optimism, excitement in others, and recognise and reward your team and individuals’ contributions. Demonstrate your high expectations and belief in the plan and strategy.
  • Change management – advise on and influence change, participating in planning and implementation of organisational changes. Monitor the results of change and measure these against business objectives. Handle in confidence sensitive aspects of organisational change.

About Trustmarque

At Trustmarque we strive to help our customers go further, innovate faster and achieve more through technology-enabled transformation. By making IT all about our customers, we pledge a partnership that ensures technology works to their advantage.

Our people are at the heart of our customer-centric business. When you join Trustmarque, you will work with some of the best experts in their field. Since mid-March 2020, all our staff have been working remotely and are given all the tools to work with effectively. Alongside this, we support our people’s mental health through regular work and well-being seminars and a team of dedicated mental health champions.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Standard benefits

As well as competitive rates of pay, we offer a substantial benefits package which includes 25 days holiday (rising to 27), plus bank holidays, and the option to buy extra leave, a company-matched pension, life assurance, a cycle2work scheme and more.

Trustmarque is an award-winning IT partner that delivers IT solutions allowing our customers to work smarter and more effectively. We simplify business, through a flexible and cost-effective approach that empowers organisations and their people. Giving honest, simple, and independent advice we help our customers to navigate an increasingly complex world of IT – and that’s exactly what you’ll do too, if you join our talented team here.

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