Job summary

This role will be one of a team of four Procurement Operations Administrators who are responsible for accurate
processing of customer orders, raising purchase orders on to suppliers for all resale and internal requirements. In
addition they will undertake any associated tasks such as supplier onboarding, query resolution and back order
management.

Accountabilities and main responsibilities

Checking and converting customer purchase orders to Sales Orders within our CRM System within
the agreed SLA’s
• Raising purchase orders on to our suppliers, ensuring all relevant information is included on the
order, to enable accurate and timely fulfilment
• Ensuring that right pricing is achieved for every order, and that orders are placed with our
preferred suppliers where possible
• Efficient and timely resolution of associated procurement queries from suppliers and internal
customers.
• Build and maintain professional working relationships with all suppliers
• Manage and own return and cancellation requests, ensuring internal systems are updated where
necessary
• Manage back order report and resolve any issues which arise
• Ensure that all orders are transacted at each period end and any delays are managed and reported
• Maintenance of Customer Agreements within our CRM system
• Accurate and efficient completion of all purchase orders:
• To assist in the production of procurement reporting as required
• Managing the import of supplier price files

Essential
• Excellent time management and organisational skills, with experience of managing a
demanding workload and conflicting priorities.
• Experience of verbally communicating complex information precisely, effectively and with
authority to both individuals and groups
• An ability to negotiate with people at all levels
• Attention to detail with proven ability to analyse data
• Maintain high activity levels with a high degree of accuracy
• See tasks through to completion and within agreed timescales
• Can collate/present information clearly and effectively
• Good understanding of Microsoft Office with strong Excel skills
Desirable
• Experience using CRM and ERP systems
An understanding of the basic order process covering Purchase Orders, Invoices and Credit notes
Experience within an IT reseller
A strong desire to question existing process and seek continual improvements
Values & Behaviours
The individual must be able to demonstrate that they embody the following Trustmarque Behaviour and
Values:
• Share Ambitions
• Strive to Improve
• Be Diverse and Inclusive
• Embrace Change
• Demonstrate Integrity

About Trustmarque

At Trustmarque, our vision is to enable organisations to harness the power of digital technology. For over 30 years, we have helped organisations in the public and private sectors to work smarter, run their business more effectively and unlock the value of their IT investments.

Our mission is to support our customers to buy and use innovative technology to positively impact local communities across the UK. We’re always evolving to keep up with the pace of change – to understand the technology solutions, licensing options and methodologies. Our customers come to us time and time again for collaborative transformation that helps them make better IT decisions for long-term success.

Our people are at the heart of our customer-centric business and we have company values which have been defined by our people – About us – Trustmarque. There’s never been a better time to join Trustmarque, we are growing and investing and you can play your part in influencing the future of IT in the UK.

One of our values is “be diverse and inclusive” because we know that diversity of thought and experience positively benefits our ability to deliver work. We consider all suitably qualified applicants regardless of sex, gender identity or reassignment, race, disability, religion or beliefs, age, or sexual orientation. We recruit and develop our people based on merit and their passion, and we’re committed to creating an inclusive environment that reflects the diversity of the communities we serve. During the application process, you’ll be given the option to share your personal characteristics and data with us. This helps us understand our candidate pool so we can do everything we can to attract a diverse range of people and ensure our recruitment process is fair and inclusive.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Trustmarque colleagues who can work from home should do so. Social distancing, enhanced hygiene and safety measures are already in place to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Standard benefits

As well as competitive rates of pay, we offer 25 days holiday (rising to 27), 2 volunteering days and 1 personal day plus bank holidays.  We also provide a substantial benefits package which includes a company-matched pension, life assurance, enhanced parental leave policies, the option to buy extra leave, a cycle2work scheme and more.