Job summary

Great Opportunity to join our Professional Services Software Services team within Trustmarque, who are responsible for delivering Asset Management Services and projects to external clients. The team is composed of technical specialists, consultants and solutions architects that together manage the client relationship, support business growth, manage client’s data, produce reports and work with pre-sales to evaluate proposals, risk or opportunities. You will be leading in the implementation and maintenance of information, including status, for technology-based hardware and software assets. We are seeking experienced Consultants that possess the ability to develop client relationships to assist in driving Services Sales in addition to their project roles.

Accountabilities and main responsibilities

• For larger engagements – work in tandem with sales or other senior staff to understand customer requirements to help develop solutions/services
• For ongoing serviced accounts – deliver the service as defined as well as evaluation for continual improvement, advising sales of any further opportunities; these engagements also require some project management by the Consultant
• For standalone projects – work with project managers, fully understand deliverables
• Create documentation, workbooks, reports, and presentations to support their work
• Work closely with all departments to ensure project and service delivery meet customer expectations
• Provide presales consultancy to support sales in winning new business opportunities
• Review Statement of Work documentation drafted by the presales and delivery teams
• Support Sales and Marketing, ensuring key messages are heard internally and externally
• Assist in development and improvement of service offerings and messaging to customers, including input into product development and marketing campaigns
• Understand the position of the Software Services team within Trustmarque and support the Software Services
• Delivery Manager in helping to evaluate any new ideas that may benefit the team

Essential

• Strong IT Asset Management background, specifically software (SAM)
• Knowledge and experience of using Snow’s asset management software
• Knowledge of software licensing approaches for multiple vendors, including Microsoft High competency in the usage of Microsoft products Excel, Word,
• PowerPoint Experience of evaluating Effective Licensing Positions (ELPs) for EUC and datacentres
• Understanding of managing Software-as-a-Service subscriptions (particularly Microsoft 365) including identifying user requirements and comparing licence functionality
• Experience of managing projects using recognised methodologies Strong commitment to, and understanding of, customer managed services
• Experience of evaluating commercial licensing models, including licensing agreement and functionality comparisons

Desirable

• Knowledge and experience of using other asset management software
• Knowledge of software licensing approaches for a broad number of vendors
• Knowledge and experience of configuration and service management
• Proven consultancy experience within a similar role
• Demonstrable competence in oral and written communication
• Proven ability to lead an engagement, workshop or present to an ITAM and management audience
• Able to deal with customers/suppliers/peers at all levels in a professional manner The ability to prioritise effectively, both with own workload and within a team The ability to use initiative to solve problems

About Trustmarque

At Trustmarque we strive to help our customers go further, innovate faster and achieve more through technology-enabled transformation. By making IT all about our customers, we pledge a partnership that ensures technology works to their advantage.

Our people are at the heart of our customer-centric business. When you join Trustmarque, you will work with some of the best experts in their field. Since mid-March 2020, all our staff have been working remotely and are given all the tools to work with effectively. Alongside this, we support our people’s mental health through regular work and well-being seminars and a team of dedicated mental health champions.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Standard benefits

As well as competitive rates of pay, we offer a substantial benefits package which includes 25 days holiday (rising to 27), plus bank holidays, and the option to buy extra leave, a company-matched pension, life assurance, a cycle2work scheme and more.