Job summary

Reporting to the head of Voice Services, this role is key to the future success of Trustmarque’s Voice Services pillar. The role-holder will help drive growth in this area, creating propositions, driving campaign activities, working with suppliers, and enabling Sales and Pre-Sales colleagues.

Responsibilities

• Creation and maintenance of service literature
• Liaise with other functions in creating and managing Campaign activity
• Help create and manage planning for evolution of in-life services, for example PSTN closure programme
• Create and maintain management reporting to ensure team performance is monitored and remedial actions are identified early
• Work with suppliers to create customer-facing materials to support Sales colleagues
• Facilitate a programme of ongoing incremental training for Sales colleagues

Skills, Attributes and Experience

• Demonstrable experience in Sales roles in a telecommunications environment
• Experience managing customer and, ideally, supplier relationships
• Knowledge of Voice services in a telecoms environment – an understanding of Hosted UC, SIP, ISDN, Direct Routing
• Experience creating and running focussed customer campaigns
• Experience of managing partner relationships for mutual benefit
• An awareness of selling and enabling sales of products as a service
• A positive team player approach to solving problems
• An ability to pick up challenges and issues, identify solutions and manage to conclusion
• A results and growth focussed approach