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VNS Enablement Manager

April 10, 2022

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Job summary

Reporting to the head of Voice Services, this role is key to the future success of Trustmarque’s Voice Services pillar. The role-holder will help drive growth in this area, creating propositions, driving campaign activities, working with suppliers, and enabling Sales and Pre-Sales colleagues.

Responsibilities

  • Creation and maintenance of service literature
  • Liaise with other functions in creating and managing Campaign activity
  • Help create and manage planning for evolution of in-life services, for example PSTN closure programme
  • Create and maintain management reporting to ensure team performance is monitored and remedial actions are identified early
  • Work with suppliers to create customer-facing materials to support Sales colleagues
  • Facilitate a programme of ongoing incremental training for Sales colleagues

Skills, Attributes and Experience

  • Demonstrable experience in Sales roles in a telecommunications environment
  • Experience managing customer and, ideally, supplier relationships
  • Knowledge of Voice services in a telecoms environment – an understanding of Hosted UC, SIP, ISDN, Direct Routing
  • Experience creating and running focussed customer campaigns
  • Experience of managing partner relationships for mutual benefit
  • An awareness of selling and enabling sales of products as a service
  • A positive team player approach to solving problems
  • An ability to pick up challenges and issues, identify solutions and manage to conclusion
  • A results and growth focussed approach

Trustmarque is an award-winning IT partner that delivers IT solutions allowing our customers to work smarter and more effectively. We simplify business, through a flexible and cost-effective approach that empowers organisations and their people. Giving honest, simple, and independent advice we help our customers to navigate an increasingly complex world of IT – and that’s exactly what you’ll do too, if you join our talented team here.

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