Background to the project
The customer was is in the process of moving its legacy estate to a more cloud-based and agile way of working utilising Office 365. They needed a partner to help them understand their estate and make the most of their Office 365 investment to streamline processes and move to a more effective way of working in key areas.
As part of the consultation, Trustmarque ran a Microsoft funded Business Productivity Assessment (BPA) in which we identified an isolated proof of concept to transform their HR platform and processes.
The paper-based process for starters, leavers and contract changes was a manual and time-consuming process. It relied on multiple systems and touchpoints, which had a negative impact on the audit trail. It was not easy to identify where someone was in the contract termination journey and who was responsible. As a result, there was a significant delay in someone leaving and HR being notified, placing a financial burden on the organisation.
Our customer contact, Senior Project Manager for Digital Transformation, explains: “As it was all managed manually offline, it was difficult to determine who was responsible for the form and it would get held up in the process and sometimes not reach the right person. The biggest challenge we had was claiming back overpayments after staff had left our employment. We knew we needed to be more accountable, efficient and have complete transparency.”
Why Trustmarque was Selected as a Partner
Trustmarque was working with the customer as a LSP (Licensing Solutions Provider) and they were highly satisfied with the support received to maximise Microsoft Enterprise Agreements. They recognised the value Trustmarque could bring to their broader Microsoft 365 and digital transformation vision. We are a highly respected partner of many healthcare organisations, possessing deep knowledge of the intricate challenges. We’re an accredited Microsoft partner with 14 gold competencies and we operate one of the leading SharePoint practices in the UK, having delivering SharePoint based business solutions since the launch of SharePoint in 2001.