A large council required a partner to assist with a complete transformation of their modern workplace. The organisation had a mixture of legacy technologies and partially deployed ad-hoc cloud services which were used inconsistently through the organisation.
Previous transformation projects had failed due to poor user adoption and they required a partner who could not only deploy the latest unified Microsoft 365 technologies but who could also effectively manage the business change to ensure users were able to realise the productivity benefits of the technology.
Trustmarque formed a multi-disciplined team to deliver a programme of work which was able to deliver the various aspects of technology. Our Solution Leads engaged with business stakeholders to determine how technology transformation in the organisation had failed previously and to define terms for success based on the organisations needs and put users at the heart of the transformational focus.
Along with the customer’s IT teams and managed service supplier, our technology specialists worked closely to understand the existing technical challenges. The team developed a technical transition that coordinated a significant number of technology upgrades and migrations in a relatively short space of time to minimise the impact on the end user.
Trustmarque undertook a ‘user adoption’ stream of work that was dedicated to managing the business change. Adapting a business change methodology based on PROSCI and years of practical experience delivering Microsoft business productivity solutions. The transformation initiative was given its own brand and a campaign communicated the intended outcomes and benefits to users, while being sympathetic to the culture of the organisation.