Office 365 assessment and strategy for a national transport association

Business drivers

The customer had previously deployed SharePoint Online within Office365 but needed support to optimise its role in the business to get the most out of their investment. Ultimately, they wanted to better understand the current adoption challenges, gain clear recommendations from an expert partner and develop a robust strategy for Office365.

Through effective user feedback and improved adoption, they wanted Office365 to help drive productivity and team collaboration in the business.

Trustmarque Solution

Trustmarque proposed an Office365 Assessment and Strategy, to assess the capabilities of the platform and the value this technology could bring to the organisation in order to support their business objectives.

In order to first understand the customer’s needs, the project was initiated with a Customer Immersion Experience (CIE) session. This included delving into the customer challenges and objectives and enabled Trustmarque to provide some insights as to how Office365 might address these and empower a more mobile, productive and collaborative workforce.

Trustmarque went on to undertake a series of workshops with business stakeholders to define a high-level scope and requirements for team collaboration with Office365 and the capabilities within the latest version of SharePoint, Yammer and Skype to deliver a user collaboration solution.


Trustmarque’s bespoke assessment report identified the most suitable deployment and migration plan over the next 12 to 18 months. We were also able to provide the customer with a full understanding of the benefits, value and ultimately the costs of implementing Office365. The strategy set out clear recommendations about how they could use Office365 to increase collaboration and productivity while offering secure mobile and remote working to all users.

The main output was to deliver a comprehensive strategy to support the business case for further development of Microsoft Cloud services.

Why Trustmarque was selected as a partner

Trustmarque has broad experience in delivering Office365 solutions and significant experience in all areas of the Microsoft stack. The series of workshops held with the customer highlighted their business productivity challenges alongside clear recommendations on how to leverage Office365 to address these.


With this Office 365 Assessment and Strategy, the customer realised several key benefits:

  • Greater understanding of Office365 and how it can deliver business value
  • Full visibility of the costs of implementing Office 365
  • Improved understanding of the wider capabilities of SharePoint
  • A clear user adoption strategy for Office365 business solutions and technologies
  • Assured buy in from IT security and compliance teams
  • Better collaboration and engagement

About the customer

This national transport association provides services and support to enable its members to succeed in delivering a successful UK-wide transport network. It strives to empower all of its members to better manage their digital transformation to benefit customers, staff and the wider economy.

We’re in IT together

About Trustmarque

Trustmarque operates one of the leading SharePoint practices in the UK and has been delivering SharePoint based business solutions since the launch of SharePoint back in 2001. As a Microsoft Gold Partner for SharePoint, Trustmarque has aligned to Microsoft’s cloud strategy and brought together the traditional collaboration, messaging and communications consultancies into a single, unified Business Productivity practice. This includes Microsoft MVP qualified consultants representing prominent leadership in the SharePoint and Office 365 user communities.

Talk to Trustmarque to see how we can accelerate your digital transformation