Feedback on the Partnership
The Senior IT Analyst reveals how working with Trustmarque has been “seamless and fluid” and that they are pleased to work with a partner they trust and respect.
They added: “To regain ground, we needed a top level of skill and guidance. Since bringing Trustmarque in have received the help and guidance we need, particularly on licensing, which helped us to formulate a business cases for the IT service. It is a huge project and Trustmarque has been invaluable in coming back to us quickly and providing the info we need – we are certainly now getting what we need out of a partner.”
They also praised the calibre of professionals that they have been able to lean on for guidance, including a “great relationship” with the Account Manager. Our contact explains: “The Professional Services we required worked really well – the people who come in are all experts and know the areas inside out. We have regular meetings with the FastTrack Manager. It might just be a 5 min catch-up to get the info we need or ideas about training materials. We had none of this before.”
Overall, they have been very impressed. “There is still a long way to go with our hybrid strategy strategy, but Trustmarque have brought us back on course and we know we can lean on Trustmarque as and when needed”.
Microsoft Teams is revolutionising how we work
According to the local authority, Teams has been pivotal to their transition to remote working. Our contact added: “I think Teams is excellent platform for collaboration and it really saved us when everybody went home. It has allowed us to keep colleagues connected. It is revolutionising how we work but we need a review of how we use it and we need to structure it differently.”
They explained they now plan to bring all employees up-to-speed on the full range of features and capabilities via user training to optimise the use of Teams. They also hope to utilise Team Chats to deliver more effective communications.