A collaboration powered by Microsoft Teams
Key considerations were that the solution needed to be secure, intuitive and compatible with both corporate and personal devices, making Microsoft Teams the ideal choice. Microsoft Teams is a high-performing collaboration, productivity and connectivity platform that can facilitate remote-based meetings and events of up to 1,000 members. Trustmarque quickly helped to establish a tight-knit project team led by one of our expert consultants in Microsoft 365 and Teams. Working closely alongside the council, our Consultant held an extensive review of the council meeting protocol and how to bring this to a Microsoft Teams setting, as well as how it could help council members engage proactively. We also carried out due diligence and documentation of findings including people skills, which helped to identify members in need of more detailed training. We delivered a series of 1:1 and group training sessions to council members, some of whom were being issued IT equipment for the first time.
Trustmarque assisted in all areas of the set-up, implementation and support needed to conduct a formal council meeting online, using Microsoft Teams. This included: carefully preparing the meeting content and structure with the council’s IT and Democratic Services Teams; creating a protocol of how the meeting should be run; extensive user training and support, including a full knowledge transfer to the core delivery team to enable them to self-serve in the future. To ensure everyone was confident and fully prepared ahead of the inaugural meeting, we ran a mock practice meeting to identify any challenges. Our Teams Consultant also attended on the day of the first live meeting to ensure everything went smoothly.