Case Study: Protecting the Public Purse with PRISM

Background to the project

At the start of the pandemic, KMBC like most organisations, were forced to move their operations from their central office to their homes overnight. This threw up a myriad of challenges for the council and they had to continue to seamlessly deliver much-needed public services and support their staff during the transition.

Cath Roby, IT Business Analyst at KMBC, explains: “We had over 2,000 users suddenly working from home and having to deal with issues across the network. My job was to make sure the users had the correct M365 license and access to Microsoft Teams to allow them to collaborate and continue to provide services across the Borough.”

She adds: “The key was license management, as a local authority, we’ve got finite resources and very little funding. One of the main challenges was to manage our Microsoft license allocation and spend due to the increased costs of homeworking.”

Key considerations

  • Public purse and value for money
  • Freeing up team resources
  • Responsive mechanisms for new starter licenses
Knowsley Council
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About Knowsley Metropolitan Borough Council (KMBC)

Located in Merseyside, the council serves c.150,000 people of Cronton, Halewood, Huyton, Kirkby, Knowsley Village, Prescot & Whiston.

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How Trustmarque became a partner of choice

As their channel partner, we had already worked with KMBC on a number of projects to help drive operational efficiencies across the organisation.

Cath adds: “We have a really good working relationship with Trustmarque. I feel that Trustmarque understand what we are trying to achieve and the pressures that local authorities face around budgets and resourcing. Trustmarque have supported us through the M365 implementation project, the professional services provided have enabled us to deliver aspects of the M365 project on time and in budget.”

Kelly Roddy, Client Director at Trustmarque adds: “It is a great partnership that has been built on trust and transparency. Trustmarque’s subject matter experts within our Microsoft Operations and Licencing team and the consultants from the Professional Services Group have helped to support the council to transform their modern workplace.”

The Outcomes

PRISM’s dashboards provide an executive-level view of the IT estate easily without needing a working knowledge of the tools and portals to produce the reports.

For Cath this has been a gamechanger: “PRISM has allowed me to free up the resources to focus on innovative ways of working and realising a faster return on our M365 investment.”

The Solution

After hearing the issues that KMBC were facing, Trustmarque presented Cath and her team with the optimum solution – PRISM, Trustmarque’s Technology Intelligence platform. Designed to give you greater visibility of your M365 license consumption, PRISM helps you manage your costs and gain total control of your IT assets.

PRISM uses data from multiple sources and through Microsoft’s Power BI visualisation tools, turns it into important information which supports your business decisions, proactively answers questions, and highlights areas for cost savings and efficiencies within your IT estate.

PRISM ticked many boxes for KMBC, including being a low-cost solution and kind on the public purse.

Cath said: “It’s paid for itself already. It’s one of the most useful products that we’ve got.”

Book your PRISM demonstration

Our interactive PRISM demonstration will take you through a number of features and scenarios and we will show you how you replicate them in your organisation and the potential benefits that can be realised.

Complete the form at the link below and one of our team will be in touch to discuss your situation and arrange a suitable time and date for your demonstration.

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By Julia Bluckert, content with content