Case Study: the world’s leading market for specialist insurer

Project Drivers

Working with a global, multi vendor software estate and over 200 brokers, this major insurance player generates several millions of pounds of licensing fees annually. The team were using a SNOW Software Asset Management (SAM) platform to handle licensing activity, but recognised they weren’t using this capable yet complex tool it to its full value.

They wanted greater visibility of licensing spend, in order to gain on-going control of its licencing investment. This visibility would enable them to optimise costs and consumption and proactively manage its vendor audits. They also needed support to enhance, develop and manage the incumbent SAM platform not only to maximise investment return, but also to leverage value from the enhanced reporting and management information that this powerful tool could deliver.

They needed a partner who could provide expert IT Asset Management services, who could compliment and develop their in-house SAM team, while providing professional knowledge, guidance, support and advice on future software selection and licensing.

The Solution

After a comprehensive assessment and selection process, Trustmarque was appointed to provide a three-year managed Virtual Asset Management (VAM) service, covering licensing and asset management support; commercial benchmarking and other additional service modules to further tailor this service. The solution covers seven vendors: Microsoft; Adobe; Citrix; VMware; Symantec; Veritas and SAP, across the entire IT estate.

Drawing on the expertise of their certified SNOW experts, Trustmarque also took on the full management and development of the existing SNOW deployment. This includes resource deployment to support data collation to ensure the platform is correctly managed, configured and maintained while at the same time developing the customer’s own SAM team skills.

As part of this three-year VAM service, Trustmarque is also providing on-going asset lifecycle management advice and guidance to ensure accurate inventories across the IT estate. Trustmarque will also manage the vendor audits and prioritise vendor onboarding, allowing maximum control and real cost optimisation.

Key Outcomes

The Trustmarque VAM solution has significantly improved the visibility and control of the global software license estate and enables the business to better plan its wider IT infrastructure development and migration strategies. With improved SAM platform management, they can now access enhanced management information and reporting to deliver real business value. Trustmarque has also helped identify and prioritise vendor licence management strategies to maximise control and cost optimisation.

Since introducing the VAM service, a significant financial return on investment was achieved in just a matter of months.

Direct Customer Benefits

• On-going control of its extensive licensing investment
• Improve visibility of software licensing consumption and costs
• Leverage value from enhanced reporting and management information
• Better appropriate spend and avoid unbudgeted and workload management with comprehensive vendor audit management
• Optimise spend across its global multi-vendor software estate
• Maximise use of SNOW Software Asset Management platform
• Upskill the in-house SAM team with knowledge transfer from the Trustmarque SNOW experts