Challenge

A large public online health information organisation wanted to explore the potential of machine learning for comment moderation and safeguarding patient safety.

Solution

Through the power of Azure Machine Learning with Cortana analytics, we helped the online service turn thousands of website comments into valuable, reliable and repeatable numeric measures of patient sentiment.

Benefits

• Quicker & deeper understanding of patient feedback
• Moderate more comments with the same number of staff
• Escalate comments according to severity