Managed Support services – what’s included?

Our technical support team act to detect faults, notify you as soon as possible and look after all elements of the resolution and vendor management so you can continue with business as usual. We aim to resolve your issues quickly and efficiently.

Account Manager

Dedicated technical account manager

For continuity and consistency, a named Account Manager acts as an extension of your team to ensure that issues are resolved quickly.


First and second line support

All our customers get free support Monday to Friday 9-5 as standard. This includes fault logging, direct vendor contact and holding vendors accountable to SLAs, tracking and reporting on progress. You can also access 24/7 support through Support Advantage.


Multi-site coverage

Reduce the administration burden in a cost-effective way with a storage environment that provides central management of your hardware and software products.

Health checks

Quarterly health checks

Identification of areas of risk within the supported system. This service provides an analysis of your current configuration plus recommendations for future action and enhancement.

Fly-to-site support

Fly-to-site support

An on-site consultancy-based service to resolve critical problems with hardware, software or configuration. This service offers priority response with typically same or next day response.

Asset tracking

Asset tracking and co-termination of hardware and software maintenance

Take control of the accounting process and manage your budget in a simple and effective manner.

Premium managed service with Support Advantage

Access specialist help 24/7

Support Advantage is our premium support service package giving you access to our team of technical experts 24 hours a day, 7 days a week. Designed to help avoid unnecessary downtime, minimise risk, optimise existing investments and ensure continued data availability. With Support Advantage, you get access to all of the standard support services detailed above. Plus, you can access a cost-effective selection of premium services that are tailored to meet your needs.

Unlock all these added extras with Support Advantage:

24×7 telephone support

One point of contact for all storage hardware and software product service and maintenance

Fault call management

Less than 1 hour telephone response time for fault calls

4 hour target response time for on-site tickets

Priority booking service for consultancy days

Find out how Support Advantage could be tailored to your business

For further details please contact the Support Team

T: 0330 100 503

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