It’s no secret the NHS has been tasked with doing more, for less. The rising cost of caring for an aging population, combined with changing public expectations of how health services should be delivered, are combining to place the NHS under growing pressure. In any organisation, maintaining good communications is a challenge. But in an entity such as the NHS – operating 24/7/365, serving over one million patients every 36 hours, and with a workforce of over 1.3 million people – managing communications is nothing short of a Herculean task.

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Unified Communications (UC), the integration of services such as instant messaging, email, voice, web and video, will help the NHS overcome these communication challenges. In a world of ‘cc’ culture and email round-robins, separating important elements from the information overload is something we’ve all experienced. UC gives organisations the power to take charge of how and with whom it communicates, and supports improved collaboration and information sharing within the health economy. Given that NHS Trusts are often dispersed across vast geographic patches, the ease of information sharing is crucial to ensuring excellent patient care.

Implementing UC also creates a much more controlled and resilient communications environment. By their very nature, NHS staff are incredibly resourceful. If the organisation fails to address their needs, they’ll simply find another way to communicate with each other – even if this unwittingly causes information security issues. UC provides staff with an enterprise communications platform that is flexible, while also ensuring security; giving management peace of mind that patient data, for example, is adequately protected.

One of the biggest benefits of adopting a UC platform, is the potential it has to improve staff productivity. Enabling staff to use mobile devices or desktop video conferencing facilities, and spend less time managing email or searching for information, reduces pressure across the entire system. Not to mention the reduction in carbon emissions, mileage costs and travel time, which is a welcome relief on budgets. Significantly, UC lets NHS staff get on with doing what they do best – caring expertly for patients and improving the patient experience.

For more information on how Trustmarque can help improve collaboration and communications within your organisation, visit our Business Productivity portal today.


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