Direct Routing will enable you to

Phone calls

Make and receive external phone calls

Reduce charges

Reduce fixed and mobile telecoms charges

Maximise Investment

Maximise your investment in existing Microsoft licencing

Integrated call tool

Use an integrated call, chat, video call, calendar tool

Increase resilience

Increase your resilience, flexibility and scalability

Why use Direct Routing for Microsoft Teams

Hybrid and flexible working practices have become the norm since 2020 and many organisations are now choosing to consolidate their temporary remote working solution with a permanent and more cost-effective service for their staff communication and collaboration. This may include transitioning away from expensive Microsoft calling plans or preparing themselves for the closure of BT ISDN starting in 2023.

Direct Routing provides connectivity to your Microsoft Teams’ tenant enabling full PSTN on the public telephone network. It works together with Microsoft Phone System to replace of your traditional PBX and telephone lines.

Case study

Kent County Council transition to Microsoft Teams Direct Routing from Gamma and Trustmarque

Kent County Council was using both the online and on-premises versions of Skype for Business, with approximately 5,000 users on each platform. The solution was approaching end of life at the end of July 2021 the Council knew they would have to quickly migrate all existing users to an alternative telephony solution. A decision had already been taken to migrate to Cloud Telephony in order to experience the commercial and operational benefit of removing any on-premises equipment

Kent County

“Migrating 5,000 users quickly and seamlessly was no mean feat. But Gamma and Trustmarque worked so well together, we felt that we were in safe hands. The project was executed quickly and efficiently, our telephony solutions are now simplified, and we can operate within a fixed budget.”

Stuart Cockett, Interim Head of Kent Public Services Network

Read the case study

Direct Routing for Microsoft Teams from Trustmarque

Our range of consult, deploy, and support services provide full implementation and migration support as you transition from your existing service to a direct routed Microsoft Teams solution. They can also be used in conjunction with our other offerings such as Inbound Telephony and Contact Centre as a Service.

Our cloud-hosted service utilises Microsoft certified Session Border Controllers (SBCs) to deliver better value, greater flexibility, increased functionality and support for migration, all as a cloud-based service.

Connection from Microsoft Teams to the network is via an IP connection (for example JANET, Broadband or Ethernet, and provided by Trustmarque), this gives you a high availability end-to-end service.

With our Auto-Discovery service you can be assured of the smoothest transition from your current technology. Our implementation and staff training services you will see rapid user adoption and return on investment.

Features of Direct Routing for Microsoft Teams from Trustmarque

  • A true cloud solution – no outlay on hardware
  • Carrier-class resilience and availability delivered by Gamma Telecom
  • Advice from leading UK Microsoft licensing specialists
  • Provides Business Continuity and DR on a per number basis
  • Industry leading SLAs

Why Trustmarque

Our experts will work with you to develop and implement a strategy to help improve your business effectiveness and return on investment. We use the most innovative collaboration tools and technology solution providers available allowing us to offer unrivalled flexibility, deployment speed, intuitive adoption strategies and control of business intelligence.

Our long-standing partnerships give us access to industry-leading solutions ensure we can help your organisation maintain and grow its services. Our 35 year partnership with Microsoft means we understand and can advise on all areas of Microsoft licensing. We are also Gamma Platinum Partner with over 20 years’ experience in delivering voice solutions.

See more of our Voice and Collaborative Working services
Microsoft Gold Partner
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