Ambitious Building Society Transforms Internal Communications

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About The Family Building Society

Building Society Family Building Society is a forward-thinking financial services organisation that helps individual families, whatever their structure or composition, to make the most of their money and assets through products and services. Family Building Society has circa 160 employees based at their headquarters in Epsom, Surrey.

Business Driver

In under three years, Family Building Society’s business grew rapidly which meant legacy communication systems and processes became inefficient. Staff were sharing documents via email and spending a lot of time searching for information on a central network drive. As the number of employees grew, from 90 to 160, it had a knock-on effect by dramatically increasing the volume of emails being sent and received, which in turn put staff productivity at risk. To remedy this Family Building Society wanted to create an intranet using SharePoint, but its small development team lacked the time and resources to develop the intranet in-house.


Family Building Society engaged Trustmarques’ professional services team to develop its intranet platform. Working with the customer to identify the right technology to suit their business challenge, Trustmarque first delivered a series of preliminary workshops to demonstrate the potential of SharePoint as a solution. Family Building Society’s existing data was migrated to the intranet which was further integrated with Microsoft Active Directory, providing a smooth and secure experience for users. The project was delivered in an eight-week agile development project, which gave them a central portal for all their employees to communicate quickly, access forms and documents, and share data. As well as the initial workshops, Trustmarque helped Family Building Society understand how it could benefit from the technology.


Family Building Society’s intranet is used to host documents such as manuals and policies that staff frequently access, and has led to a much more collaborative way of working. It is also space for staff to coordinate the many social activities they are involved in. In the initial implementation review, the employees gave the new system extremely positive feedback. Family Building Society plan to extend the use of the intranet further, by adding further collaborative workflow functionality. The SharePoint licensing was purchased via Trustmarque’s Cloud-ESP, which simplifies the purchase and management of cloud services. This enabled Family Building Society to benefit from monthly billing, giving them the freedom to upgrade to SharePoint Plan 2 at a time convenient to the business, rather than waiting for the 12-month renewal.

Why Trustmarque

Trustmarque’s many years’ of experience in Microsoft products combined with our expertise in delivering and implementing cloud solutions made us a perfect fit to deliver Family Building Society’s solution.

2018-05-18T09:00:05+00:00 July 7th, 2017|