Break/Fix Maintenance Services

When your technology reaches its manufacturers End of Life date, procuring Break/Fix maintenance services directly from a manufacturer, or post warranty, may cost you more than the value of the hardware it is supporting.

Switching to a third-party maintenance (TPM) solution is a cost-effective way to maintain your current technology infrastructure and maximise your Total Cost of Ownership.

Break/Fix Maintenance Services

When your technology reaches its manufacturers End of Life date, procuring Break/Fix maintenance services directly from a manufacturer, or post warranty, may cost you more than the value of the hardware it is supporting.

Switching to a third-party maintenance (TPM) solution is a cost-effective way to maintain your current technology infrastructure and maximise your Total Cost of Ownership.

As a trusted TPM provider, Trustmarque can provide a range of hardware Break/Fix maintenance services. This allows you to upgrade your technology investments at a pace that suits your business needs – instead of allowing the equipment manufacturer to dictate your strategy.

Service Benefits

As a Break/Fix maintenance provider, we will help put you in a better position to make decisions on how your technology investments can meet the needs of your business, whilst reducing and controlling operational expenses.

Trustmarque also offers an Alert Home+ service package which complements our traditional Break/Fix services through the addition of monitoring in order to provide an optimised proactive service.

How it works

To deliver our Break/Fix service successfully and meet our customers’ expectations, we require the following:

  • Details of equipment including manufacturer, model number, part number, components, quantities and serial numbers
  • Locations of equipment
  • Required hours of cover and SLAs

Once we have this information, we can build an accurate picture of your requirements and supply you with a quotation based on your equipment makeup, applicable SLAs and the hours to be covered.

Why use our Break/Fix Maintenance?

Trustmarque’s Break/Fix maintenance services can be used to address a diverse range of business requirements, such as:

  • Reducing cost when compared to obtaining Break/Fix services from the original manufacturer, particularly when equipment is more than 3 years old
  • Improving service levels through our expertise and knowledge to provide service, affect repairs and minimising downtime
  • Remain focussed on business needs and innovation instead of being distracted by operational support and maintenance
  • Reducing and controlling operational expenses
  • Maximising the value of your hardware investment
  • Consolidating Break/Fix support with one single supplier
  • Avoid training costs and expertise required to support legacy equipment

Trustmarque provides a range of Break/Fix maintenance services, delivering against robust service level agreements (SLA).

Using Trustmarque as your IT maintenance provider, you can take advantage of cost savings through:

  • Maximising the value of your hardware investment
  • Keeping IT infrastructure online and available
  • Allowing you to focus your business needs and innovation instead of operational support and maintenance
  • Minimising downtime
  • Consolidating and streamlining support
  • Implementing solutions that can be fully and seamlessly integrated into your IT operations

Get in touch

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