Managed Services2018-09-05T11:47:06+00:00



Trusted partners empowering business growth

Our Managed Services provide 24x7x365 support for your infrastructure, end-users and applications. Our enterprise-class support, rapid transitions and upgrades, with an industry leading cloud platform, come together into one simple and easy-to-use service to give you complete peace of mind.

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Our Managed Services

Application Support & Platform Management
Business Critical Support
System Management
IT Outsourcing
Service Desk

Why choose Trustmarque’s Managed Services?

As trusted experts, we get problems resolved quickly. Our professional Managed Services team delivers solutions that ensure high availability, optimal system performance and on-going process improvement, and offer round-the-clock, worldwide support from a 24x7x365 service desk.

We partner with our customers to complement their existing IT teams freeing them up to focus on more strategic projects. Our service approach, combined with mature ITIL, PRINCE2 and Agile aligned processes, allows us to provide enterprise level managed services with the required pragmatism and agility that our customers require.

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Trustmarque’s Managed Services can help:

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Move business forward by freeing up internal staff to focus on strategic projects

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Boost your team’s skillset with access to trusted experts 24x7x365

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Boost staff efficiency and productivity to grow the business

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Plan for your future business transformation with access to advanced services such as data analytics, application management and business process outsourcing

Trust the experts to get problems resolved quickly

With 30 years’ experience, we have established a position as a leading technology provider to the both the public and private sectors. As part of a FTSE 250 company, we have a breadth and depth of capability able to support all your IT requirements.

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Trustmarque helps NRW protect our protect our environment with cloud technology

“The creation of NRW resulted in a complex and disparate IT estate, and over the past two years Trustmarque has helped us effectively simplify it.”

Paul Subacchi, Head of Business Support Services, Natural Resources Wales

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Our Managed Services

Application Support & Platform Management

IT plays a major part in the efficient running of your organisation, but many companies simply do not have the resource, budget or infrastructure to support their applications. Yet the ability to respond and resolve application issues is critical.

How Trustmarque can help with Application Support & Platform Management

Our range of application support and platform management services not only deliver peace of mind, but also ensures a fast time to resolution and minimal disruption to any applications or technical platform issues. Delivered individually or as a whole solution, our team of experts move beyond simply ‘keeping the lights on’, to offering advice on application process improvements and can help with upgrades and patching of older software releases.

We support a range of applications covering multiple technologies and code platforms including SAP, IBM, Cognos, Datastage, Access One and others. Our operations are underpinned by the ITIL framework and ISO 20000 accreditation.

Our Application Support and Platform Management includes:

  • Proactive application, server and infrastructure monitoring
  • 24x7x365 support
  • Proactive application alerting
  • ITIL based support management
  • Service level backed application management and support

Our Application Support and Platform Management can help:

  • Focus on your core business
  • Give you complete peace of mind
  • Continuous service improvement
  • Boost user productivity
  • Improve system performance and availability

Business Critical Support Services

Unsupported IT platforms can leave your business open to significant risk. The spiralling costs of support contracts managed by Original Equipment Manufacturers (OEMs) can leave your organisation at further risk of downscaling support or looking to costly and often unskilled internal resources to manage business critical IT systems.

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How Trustmarque can help with Business Continuity

Our business continuity and system support service delivers true business value. We understand business critical IT, which is why we offer a responsive and flexible service to support your individual business needs. We have extensive knowledge and experience across a broad range of platforms including: Solaris, VMS, Tru64 and Linux, working within incident and problem resolution, system build and configuration, monitoring and automation, business continuity and more. Working extensively with alliance partners, we can provide you with a seamless, joined-up service that covers both hardware and software maintenance whether you are using physical or virtual machines.

Our Business Continuity solutions include:

  • Office hours or 24x7x365 support
  • O/S software and hardware fault analysis
  • Dial-in analysis (Daily/weekly/monthly)
  • Crash analysis and Kernel rebuilds
  • DR planning/business continuity
  • One-off Consultancy Services
  • 30 minutes initial response
  • On-site or off-site
  • Detailed reporting options (Daily/weekly/monthly)
  • Performance review/tuning
  • Patch (if licensed)
  • Annual health checks
  • Audit Services

Our Business Continuity solutions can help:

  • Reduce the costs of retaining in-house expertise or compliment their skills
  • Reduce your OEM support costs whilst improving service levels
  • Reduce your supplier list, managing one relationship that can deliver optimal results for your business
  • Support your business to retain high level predictable business operations
  • Obsolete version support

System Management

System Management is essential to ensure optimum function, efficiency and availability of business-critical applications and networks to keep your business running smoothly.

How Trustmarque can help with System Management & Monitoring

With our System Management & Monitoring tools, you can manage and monitor usage, performance and availability of applications, environments and networks to improve network, server and application performance to meet ever-changing business demands. With this complete picture, you know exactly how loaded, or overloaded, your systems are and how effectively they are used, or overused, to proactively protect your IT infrastructure and develop an optimal working environment.

Our System Management solution includes:

  • 24x7x365 service and comprehensive multi-vendor support
  • Proactive system and environment monitoring
  • Proactive system alerting
  • ITIL based support management
  • Service level backed system management and support

Our System Management solutions can help:

  • Optimise performance and capacity
  • Monitor performance comprehensively
  • Consolidate fault and performance monitoring across traditional, virtual, and cloud environments
  • Stay ahead of problems and reduce time to repair and improve operations efficiency
  • Reduce your IT operations costs
  • Protect your business from IT-related risk
  • Provide an optimal support experience to end users

IT Outsourcing

High-volume day-to-day activities can severely impact an IT department’s ability to support to the strategic progress of the business. IT Outsourcing alleviates this pressure by assigning your entire IT infrastructure or selected IT systems to another organisation.

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How Trustmarque can help with IT Outsourcing

We can help you develop, design and deploy an effective, bespoke Information Technology Outsourcing strategy to reduce costs and deliver value from our world class service levels and reliability.

Our IT Outsourcing service can cover your entire IT infrastructure or specific IT systems, to free up your team for business-critical activities. We have been delivering IT outsourcing solutions for many years and our experience across multiple businesses and industries enables us to bring best practice from elsewhere to keep your IT systems healthy.

Our IT Outsourcing solutions offer:

  • Unprecedented solution flexibility and value
  • Ability to standardise your infrastructure
  • Improved performance and controlled costs
  • 24x7x365 service and comprehensive multi-vendor support
  • Reduced risk

Service Desk

Our UK based 24x7x365 service desk acts as a single point of contact for all our customers, providing First Contact Incident and Major Incident Management. By combining skilled people, effective processes and the most appropriate technology, our Service Desk delivers productivity, efficiency and cost effectiveness back to your business and IT operations.

How Trustmarque can help with Service Desk

Our service approach combined with mature ITIL, PRINCE2 and Agile aligned processes allows us to provide enterprise level managed services with the required pragmatism and agility that our customers require and enables them to focus on their core business.

Our Service Desk provides:

  • 24x7x365 service management and support
  • UK based service desk
  • Robust governance framework
  • Mature ITIL aligned and ISO20000 accredited Incident Management Process to ensure minimised downtime
  • Service design ensuring the service provided specifically meets your business requirements
  • Highly experienced and accredited team
  • Digital support techniques to enhance end-user experience
  • 30+ years of delivering support to public and private sector organisations
  • People first not technology first approach
  • Robust incident, problem request and proactive change management processes to restore, interrogate and change services delivered

Our Service Desk can help:

  • Provides a responsive IT support to maximise productivity, drive growth and business transformation
  • Enables your internal IT teams to focus on more strategic projects
  • Fill IT skills gaps

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