IT Outsourcing2018-02-05T09:36:00+00:00

IT OUTSOURCING

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Reduce costs and deliver value

High-volume day-to-day activities can severely impact an IT department’s ability to support the strategic progress of the business. IT Outsourcing alleviates this pressure by assigning your entire IT infrastructure or selected IT systems to another organisation.

Our IT Outsourcing Solutions

Desktop & Server Management
End User support
Infrastructure Support Services
IT On-Demand Services

How Trustmarque can help with IT outsourcing

We can help you develop, design and deploy an effective, bespoke Information Technology Outsourcing strategy to reduce costs and deliver value from our world class service levels and reliability.

Our IT Outsourcing service can cover your entire IT infrastructure or specific IT systems, to free up your team for business-critical activities. We have been delivering IT outsourcing solutions for many years and our experience across multiple businesses and industries enables us to bring best practice to keep your IT systems healthy.

Our IT Outsourcing solutions offer:

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Unprecedented solution flexibility and value

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Ability to standardise your infrastructure

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Improved performance and controlled costs

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Reduced risk

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Service consistency

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Technical expertise

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24x7x365 service

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Comprehensive multi-vendor support

Our IT Outsourcing services

Desktop & Server Management

Procuring and managing the ever increasing amount of different devices, from different vendors, that are appropriate to modern day business can be complex and costly.

How Trustmarque can help with Desktop and Server Management

Our ‘IT as a Service’ (ITaaS) outsourced service handles all aspects of your IT service provision. It includes the supply and management of all end user equipment covering desktops, laptops, tablets, thin client devices, mobile devices (mobile data and call tariffs), printers and associated peripherals and consumables.

Our Desktop and Server Management service includes:

  • 24x7x365 user support
  • Services delivered to well-defined SLAs

Our Desktop and Server Management services ensures:

  • All equipment is fully maintained (including secure disposal)
  • End users always have the latest technology with pre-defined equipment refresh cycles
  • Simplified end-user device management from a single, trusted supplier

End User Support

Keeping IT functions available and operational to offer a superior service to your end users can really improve customer experience.

How Trustmarque can help with End User Support

Using Trustmarque’s Service Desk to manage your end-user support and complex service management workflows can help you improve customer experience and productivity. Our single-point-of-contact Service Desk is built on ITIL foundations and the principles of lifecycle management so you can support your end-users with confidence. Located in the UK, our service desk offers round the clock support on a genuine 24x7x365 basis allowing support of users worldwide in any time-zone.

Our End User Support services include:

  • Anytime end user support with customisable, company branded telephone and online support
  • Solid SLA tracking and reporting with a focus on customer experience.
  • Value added reporting and management information

With our End User Support services you can:

  • Enjoy 24x7x365 availability – the help desk is always staffed
  • Easily integrate the service with other ITIL disciplines, such as Change Management
  • Take the workload off existing IT teams by allowing the desk to manage Password Resets, New Users, First-time-fixes, end-user device management
  • Take advantage of our flexible, dedicated and over-spill services

Infrastructure Support Services

With rapidly changing markets, increased competition and shifting customer demands, all set against a backdrop of budget constraints and capacity challenges managing your entire technology estate whilst trying to run a business can add further complexity and cost.

How Trustmarque can help with Infrastructure Support

Our fully integrated systems management platform provides full, end to end management of both cloud hosted and local data centre services and the infrastructure platform, 24x7x365. Working with your existing IT team or as a fully outsourced service, we can help with operating system deployment, application deployment (both traditional and virtualised), security and application patch management, secure access management, security auditing and device compliance, so you can focus on your core business and day to day operations.

Our Infrastructure Support services include:

  • Performance and operational monitoring capabilities to ensure exceptional end user experience is maintained
  • 24x7x365 support for major incidents and service restoration
  • Multi-vendor support options
  • Services delivered to well-defined SLAs

Our Infrastructure Support services offer:

  • Full support of infrastructure services
  • Clear reporting on performance
  • Monitoring and event management to proactively catch issues before they impact services
  • Legacy technology support options

IT On-Demand Services

A smooth running IT system is a vital part of any successful business, but the availability of in-house resource and experts to set-up, maintain and repair systems, and resolve incidents can be costly.

How Trustmarque can help with IT On-Demand

We can provide flexible, on-demand technical IT support services to help your in-house IT team keep your IT running. Our IT On-Demand service offers access to our entire team of certified technicians and senior level engineer team, as and when you need it. This comprehensive customer support means you are only a phone call away from resolving critical issues quickly and effectively. Our highly-responsive professional team support a wide range of hardware and software technologies and can help with 1st line trouble-shooting through to advanced 3rd line IT support to resolve even the most complex technical problems.

Our IT On-Demand services include:

  • Dedicated support line
  • Cost effective customer support available 24x7x365
  • Processes based on ITIL best practices
  • ISO27001 compliant services

With our IT On-Demand services, you can:

  • Reduce costs with affordable access to a responsive, professional and complete IT department
  • Increase availability of IT with access to the skills and experience of our entire expert team
  • Increase business agility – our flexible IT Support services can be used to provide extra resources to help you to respond to peak demands, as well as provide ad-hoc access to skills that aren’t readily available in-house
  • Reduce risk and complexity of managing multiple suppliers

Get in touch

Contact us to find out more about our IT Outsourcing services

SPEAK TO AN EXPERT
SPEAK TO AN EXPERT