In part one of this blog, we looked at some of the findings from our ‘IT Complexity Challenge’ report – including the questions posed to CIOs on what technologies they will need to purchase, deploy, support and manage. In this second blog, we look at further findings from the report and ask, how can organisations simplify their IT environments?
The good news is that for the majority of CIOs (79%), simplifying IT is a priority for their organisation. The bad news is that the complexity of transforming legacy IT is difficult to reconcile with pressure from the business to innovate. Indeed, 89% of CIOs stated they found simplifying legacy IT while driving innovation a challenge. In an ideal world, IT departments must be able to manage and stabilise legacy IT, while encouraging innovation through activities such as new application development and big data analytics. But as the research illustrates, supporting such bimodal IT is problematic for many CIOs because of the issues associated with modern IT landscapes.
Having the right mix of staff with the right combination of skills is crucial to ensuring that IT departments can meet organisational goals. As technology continues to develop and advance rapidly, the skills required by businesses do not remain the same. As such, balancing traditional IT operations with the increased rate of change caused by digital disruption, is a catch 22 situation for many CIOs – it’s a huge challenge for IT departments to do it all on their own. In fact, 80% of CIOs thought they lacked the necessary in-house skills and resources for IT transformation projects, preventing them from meeting the requirements of the business in the time frames they require.
Working with the right end-to-end IT services provider is key to addressing these skills challenges and simplifying the IT that organisations have at their disposal. Having a clear view of what change will deliver real business value, as opposed to only IT efficiencies, is a great way to shape the strategic roadmap and ensure the necessary internal buy-in. This requires close stakeholder engagement with all lines of business, and a broad understanding of what is possible with cloud and digital technology. If this is done effectively, organisations will be well on the way to modernising and innovating, and achieving successful business outcomes.
The full ‘IT Complexity Challenge’ report can be downloaded here