Deal to deliver end-to-end operational IT managed services to support all learndirect centres and online operations

 Trustmarque Solutions Limited (“Trustmarque”) today announced that it has won a significant, multi-million pound IT management contract with learndirect, the UK’s largest provider of skills, training and employment services. The seven-year deal will see Trustmarque deliver service desk, desktop and end user computing support, infrastructure support, network support, applications and database support, and systems implementation. Trustmarque will also provide service integration and management (SIAM) services to ensure learndirect’s IT suppliers are managed in a consistent and efficient way.

With around 20,000 people accessing learndirect learning every day, round-the-clock availability of learndirect’s services is essential to the smooth running of the organisation. To allow it to devote more time to its core business of supporting people to learn new skills, learndirect wanted to be able to shift the resource burden of IT management. Trustmarque was chosen to ensure a flexible, effective IT infrastructure with fixed costs. The deal will also see 61 learndirect staff transfer to Trustmarque.

“Technology powers learndirect’s leadership in the provision of apprenticeship and employment related services,” commented Ian Tufts, Group CIO, learndirect. “Our technology strategy is built around our ability to meet business outcomes, rather than simply being led by technology.  At the same time, with thousands of people using our services every day, we need to guarantee great service availability. This arrangement allows learndirect to better focus on improving the service we provide to our internal and external customers and driving the efficiency and effectiveness of our core business.”

“This is a significant deal for Trustmarque, and is a huge endorsement of our end-to-end IT management capabilities,” commented Scott Haddow, CEO, Trustmarque. “Our aim is to help learndirect simplify its IT environment, while delivering year-on-year improvements. We have the experience, expertise and industry accreditations to meet the requirements of learndirect’s customers both now and in the future.”

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About Trustmarque

Trustmarque is a leading provider of end-to-end IT services to the UK public and private sectors; including cloud, professional and managed services, and software solutions. At Trustmarque we give honest, simple and independent advice that helps customers navigate an increasingly complex world of IT.

We simplify business, through a flexible and cost-effective approach that empowers organisations and their people. With over 27 years’ experience at the heart of the rapidly evolving IT market, Trustmarque has established a position as a leading technology provider to high profile clients from the private sector, UK government and healthcare organisations.

Trustmarque employs 600 people across six UK locations. Trustmarque is a CarbonNeutral® Company and is ISO certified in the disciplines of: Information Security, Service Management, Continuity and Data Recovery, Quality Management, Environmental Management, and Occupational Health and Safety. Technical and project management staff operate in line with ITIL, PRINCE2 and Agile industry standard.

For more information about Trustmarque visit, call 0845 2101 500, or email

About learndirect

learndirect has helped more than 4.5 million people to get into and on at work, and more than 750,000 organisations improve the skills of their workforce. It offers an extensive range of courses and qualifications, from everyday skills such as maths, English and IT, to Apprenticeships and higher level qualifications, as well as short online courses. It has 300+ centres across the UK, and each day around 20,000 people log onto learndirect learning.