Managed Services

Lighten the load of your IT management

By partnering with Trustmarque, we remove the strain and complexity of IT management, user support and infrastructure investments. Our highly accredited team support you, giving you back the time you need to focus on what’s really important for your organisation, employees and customers.

Operational Services
Cloud Managed Services
Digital Workplace
Cyber Security
Software Licensing
Data and analytics
support services

Managed Services you can count on

Our tried and tested as-a-Service support packages deliver successful management of your estate. We can help you take care of: cloud and datacentre, cyber security, data and analytics, modern workplace, and IT operations.

As a major partner to all key technology companies, you can have peace of mind that we bring you the most current skills, solutions and methodologies. All our Managed Services are based on ITIL standards and delivered using a service desk to service desk model for ease of access. Technical account management is offered as a standard to provide you with the insight and advice needed to make technical improvements and better business decisions.

Area specific expertise

Accountable ROI

Leading industry best practices

Innovation across fields 

In depth knowledge

Experienced and certified professionals

Quality relationships with leading and emerging tech companies

Depth of capabilities

Our Managed Services

Operational Services

Address the many and varied requirements of IT operations today. Operational Services help you maintain and improve the performance of your IT infrastructure. 

Whether embedding with your internal IT team or out-tasking, we provide expert assistance, management and control of your infrastructure and services through third line technical support. Our team monitors performance with near real-time alerts aimed at identifying and dealing with events before they become service impacting incidents.

Through capacity planning, we will report your ability to maintain performance and growth. This assists with evidence-based future forecasting. We offer a full range of infrastructure software updating services including the delivery of updates. In addition, point releases ensure your infrastructure remains supported and mitigates possible incidents.

Cloud Managed Services

CloudTeaming is our range of agile services designed to enhance your Microsoft Azure cloud experience. 

From hands-on technical advice to full cloud application management, we can empower your teams or completely remove the burden to accelerate your Azure adoption.

By leveraging the latest DevOps methodologies, CloudTeaming helps with all areas of Azure from design to migration and optimisation. All of which align to the latest industry standards and are available in Trustmarque’s open source reference architecture Cloudmarque.

Find out more

Digital Workplace Services

An essential part of digital transformation is creating an agile workforce that can react to any situation and continue to operate, collaborate, and innovate.

Our Digital Workplace Services give your users access to the latest collaboration and productivity tools, virtual desktops, and devices. We provide adoption and training programmes for full utilisation, as well as service desk support, device and application management, cost and contract management. All services come with robust security features to facilitate remote working and different devices.

Digital Workplace Services include:

  • Microsoft 365
  • FastTrack
  • Device as a Service
  • SharePoint services
  • Mobility and Mobile device management (MDM)
  • Virtual desktop infrastructure (VDI) and Windows Virtual Desktop (WVD)

Cyber Security Managed Services

Our Cyber Security Managed Services gives you full access to our team of security experts who use the latest technology and best practises to detect and respond to threats around the clock.

Our Managed Detection and Response (MDR) service is built on Azure Sentinel.

MDR detects, triages, alerts, and provides a proactive response, managed 24/7 on your behalf, and has a fully supported SOC provided by our partner Falanx. It investigates situations as they occur in real-time, enabling us to alert incidents, risks, and in some cases effectively remediate through endpoint Extended Detection and Response (XDR) proactive preventative measures and SOAR playbooks.

The MDR service combines the SIEM, EDR, and SOAR capabilities of Microsoft. It is designed to be especially beneficial to organisations with large Microsoft environments but also supports most other Security vendors across the cybersecurity ecosystem.

Find out more about MDR

Software Licensing Services

Best manage your subscriptions in an increasingly SaaS and cloud-based world.

Through strategic software asset management, we can help make you more efficient, ensure compliance, optimise spend, drive automation, and deliver self-sufficiency to your users. Our Software Licensing Services are bespoke to your needs but founded on the quality of Trustmarque expertise, heritage, innovation, and accreditations.

Our experts will work with you to identify your licensing and software requirements, helping you best manage subscriptions now and in the future.

Data and Analytics Services

Transform old and legacy Business Intelligence reporting with the latest data and analytic tools.

We can help you to leverage the power of your data to achieve simplified reporting that is forward-thinking, predictive and aligned to your business needs.

Our Data and Analytics Managed Services create a process of transformation that best fits the pace of change in your organisation. Taking a holistic view of your current data and analytics maturity, we deliver a value-led approach that identifies your challenges and puts data at the heart of decision making. By utilising cloud-based solutions, we can simplify and rationalise your technology investments, so you only use what is truly needed.

Datacentre Support Services

Outstanding support for all on-premise storage and infrastructure customers.

Our specialist Datacentre Support Team gives rapid response to troubleshoot any technical problems you may experience. These services are designed to avoid unnecessary downtime, minimise risk, optimise existing investments and ensure continued data availability.

We provide you with a dedicated technical account manager and support Monday to Friday 9-5, as standard. We also provide a quarterly health check to identify any areas of risk within the supported system and provide you with an analysis of your current configuration plus recommendations for future action and enhancement.

See Support Services

Why choose Trustmarque

For over 30 years, we’ve worked with our customers to unlock the value of digital transformation. Our Managed Services build on this partner-led approach, giving you access to technical expertise, innovative solutions and best practice approaches that bring real benefits, not least cost optimisation.

We have the highest level of accreditations with key technology partners including Microsoft, AWS, Dell Technologies, Apple, Nutanix and VMware.  Our Support and Managed Services align to ITIL processes and are subject to ISO standards.  Our accreditations include:

  • Vendor accredited specialist sales team
  • PRINCE2 qualified project managers
  • Cyber Essentials accredited
  • Security Check cleared support services engineers
  • ITIL aligned support helpdesk

Business strategy and business development

Optional customer service reviews

Ongoing service desk analysis

Optional technical account management

Continuous service improvement as standard

Contact us to discuss your managed services requirements