Aftercare administration support
Managing and administering your Microsoft agreements and subscriptions is carried out using various portals dependent on the type of agreement and product you have. If you have multiple agreement types, you will be using a variety of Microsoft portals and if you aren’t using these administration tools regularly, they can be frustrating and time consuming.
Our dedicated team can help you access and navigate the different portals from the beginning of your agreement. Our aftercare support is available to both existing and new customers; this can be a light touch approach or more in depth depending on your requirements and internal resources.
Aftercare Administration Support Services
Microsoft Administration Portal Support
Microsoft have several portals which customers use to administer their licensing agreements and subscriptions.
How Trustmarque can help
Our in-house Microsoft Customer Excellence Team have created a series of how-to videos to help navigate these portals. You can access our how-to videos for the following Microsoft portals :
- Volume Licensing Service Centre
- Visual Studio
Delegated Administration Privileges
Microsoft allow partners to assist customers with many of their administration portals, however, this does not apply to the Office 365 administration centre.
Delegated Administration Privileges (DAP) allow us to become your Microsoft Cloud Solution Provider. This means we can investigate issues within your Office 365 administration centre on your behalf which will save you time and resources.
DAP lets us help you with:
- Investigating licences in the wrong tenant
- Resetting passwords
- Raising support tickets
Click the link below to give your authorisation for us to become your Microsoft Cloud Solution Provider, or if you need more information speak to your dedicated Trustmarque Account Manager.