Trustmarque Support

For your Cisco network

A reliable and powerful infrastructure technology is the backbone of your organisation. Outages and technology disruptions can result in downtime, loss of revenue, security risks, and  frustrated colleagues.

When things go wrong, it’s vital you have access to expert support.

IT Engineer Working in Server Room

What is Trustmarque Support?

Trustmarque Support is built on by Cisco PSS (Partner Shared Services). We will help you to maximise the value of your Cisco networking equipment and ensure your infrastructure is running optimally. Our Service Desk provides you with the direct support you need.

Trustmarque Support at a glance

Technical support

Get peace of mind with 24/7 technology infrastructure support.

Software updates

Ensure security and feature quality with the most up to date software.

Optimal performance

Enhance your infrastructure’s performance with tuning and optimisation.

Security assessments

Find gaps and improve your security and minimise risks.

Configuration & deployment

Optimise your infrastructure for specific business needs.

Training and education

Maximise Cisco networking equipment by upskilling your users.

Maintain | Monitor | Manage

As standard Trustmarque Support includes:

  • Incident Management
  • Remote diagnostics
  • Replacement parts
  • Engineer to site
  • Access to vendor support

The table shows the available services.

✔️ Included with the service level. O Optional at additional cost.

Features Maintain Monitor Manage
Change hours & technical guidance O O ✔️
Service management & reporting O O ✔️
Device availability monitoring (up/down) ✔️ ✔️
Network performance monitoring ✔️
Release/configuration management ✔️
Failover/resilience testing ✔️
Problem management ✔️
Security vulnerability management ✔️
Capacity planning & reporting ✔️
Compliance management O O O
Wireless AP LLW RMA coordination O O O
Network healthcare reporting O O

Cisco gold partner

Trustmarque is an accredited Cisco gold partner. Trustmarque Support is backed by PSS with our own additional benefits. It is designed to enable you to get the most out of your Cisco technology services and provides customer-centric, flexible, creative and cost-effective support.

Cost savings

Spend less and receive greater support when compared to other Cisco support services.

Faster resolution times

We rapidly respond to you by understanding your infrastructures and spares holdings.

Wider access to products

Our distribution network provides a range of replacement parts when required.

Expertise and knowledge

Our expertise and knowledge ensures your issues get fixed faster, first time.

Local support

Our onsite support minimises downtime and reduces the impact of technical issues.

cisco gold partner
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