Trustmarque Support
For your Cisco network
A reliable and powerful infrastructure technology is the backbone of your organisation. Outages and technology disruptions can result in downtime, loss of revenue, security risks, and  frustrated colleagues.
When things go wrong, it’s vital you have access to expert support.
What is Trustmarque Support?
Trustmarque Support is built on by Cisco PSS (Partner Shared Services). We will help you to maximise the value of your Cisco networking equipment and ensure your infrastructure is running optimally. Our Service Desk provides you with the direct support you need.
Trustmarque Support at a glance
Maintain | Monitor | Manage
As standard Trustmarque Support includes:
- Incident Management
- Remote diagnostics
- Replacement parts
- Engineer to site
- Access to vendor support
The table shows the available services.
✔️ Included with the service level. O Optional at additional cost.
| Features | Maintain | Monitor | Manage |
|---|---|---|---|
| Change hours & technical guidance | O | O | ✔️ |
| Service management & reporting | O | O | ✔️ |
| Device availability monitoring (up/down) | – | ✔️ | ✔️ |
| Network performance monitoring | – | – | ✔️ |
| Release/configuration management | – | – | ✔️ |
| Failover/resilience testing | – | – | ✔️ |
| Problem management | – | – | ✔️ |
| Security vulnerability management | – | – | ✔️ |
| Capacity planning & reporting | – | – | ✔️ |
| Compliance management | O | O | O |
| Wireless AP LLW RMA coordination | O | O | O |
| Network healthcare reporting | O | O | – |
Cisco gold partner
Trustmarque is an accredited Cisco gold partner. Trustmarque Support is backed by PSS with our own additional benefits. It is designed to enable you to get the most out of your Cisco technology services and provides customer-centric, flexible, creative and cost-effective support.
