A ‘second to none’ customer first approach
Ben said the team has a customer-centric approach and that they are driven by a shared goal to help customers reap the benefits of digital transformation. “We believe if we put our customers interests first then sales follow naturally,” he added.
One of the team’s valued regional Government customers – London Borough of Redbridge – is happy to endorse this philosophy, praising the team for being “second to none”.
Simon Peakall, Infrastructure Manager IT, confirms: “Since the beginning of our latest Microsoft Enterprise Agreement (EA), the Trustmarque Government team has proven to be invaluable to manage our EA. From the top to the bottom, the whole team can answer licensing questions and advise on the best time to switch from one method of licensing to another to save money and to meet the large changes we have been going through technically over the last two and a half years.
“The speed and accuracy of responses are second to none allowing us to move quickly and efficiently through projects. I’d thoroughly recommend Trustmarque and specifically the Government Team that support us to anyone.”
Skills, collaboration and the thirst for success
The team holds a wide range of skills in licensing, professional and managed services and hardware and has a range of industry-recognised accreditations. They are committed to continually developing their skills in order to meet the current and future needs of all Government customers.
“Out of the 18 staff members, 14 became Microsoft Certified Professional (MCPs) last year and five team members graduated from the Microsoft Challenger Sales School. We now boast a Certified Sophos Sales Consultant and several team members have passed partner exams to hold Veritas VSE/VSE+, Citrix CCSP and VMware VSP qualifications,” reveals Ben.
Ben added that the nomination for the CRN Sales and Marketing Award is testament to not only the hard work and technical expertise of his team but also to the shared culture of collaboration and success they have built.
Kelly Roddy, who joined Trustmarque 6 months ago as a Client Director, supports this view, describing her induction into “one of the most welcoming and supportive teams I’ve ever worked with”.
“Everyone strives to over achieve as individuals but they also want their team members to be successful too, which creates a highly collaborative atmosphere,” she commented.