What makes a CX Specialisation partner?
The CX Specialisation is part of Cisco’s new business specialisations that recognise partners with demonstrable customer success capabilities and business practices. According to Thimaya Subaiya, Cisco’s Senior Vice President and General Manager of Global Customer Experience:
As a Cisco Gold Partner since 2001, Trustmarque’s Enterprise Connectivity division has proven they have the right maturity level within their successful Customer Experience practice, and the capability to provide services throughout the customer lifecycle.
To earn the specialisation, Trustmarque had to demonstrate to Cisco they had evolved the capability to support a customer software-centric business model and build a sustainable lifecycle practice.
We are proud to help bridge the gap between technology and the ways people work and learn today. The specialisation has already opened new opportunities for Trustmarque to interact with customers, create value, and impact customer business outcomes. Our Lifecycle and Customer Success practice helps customers navigate the journey of their technology investments aligning measurable business outcomes that realise long term value.
Most recently, we have assisted a number of NHS Trusts in their transitions to intent-based networking. This new approach to networking takes business intent and automatically transforms it into network configurations for all devices, reducing manual operation to a minimum. For the NHS, this has delivered immediate benefits. By using a smart licensing portal, Trusts can remove the need for IT resource capacity through reduced management overheads. This has significantly reduced risk by providing a more secure, stable network that is fully supported and offers longevity and scalability for the Trust’s future initiatives.