What does your role involve?
As a Client Director, I am the first point of call for existing customers. I need to understand capabilities across the different areas of Trustmarque, including the new brands that have come into the business recently (for example S3). I spend a lot of time with customers explaining our new capabilities. For example, I am meeting a large customer in the travel industry this week to tell them about Microsoft FastTrack Ready.
What attracted you to Trustmarque as an employer?
Previously, I’d worked for smaller distributors and I wanted that bigger brand experience. I enjoy the links to Capita and the corporate side of the business. However, it’s not so big that you don’t make an impact and I can liaise directly with the senior management team.
I think Trustmarque has the perfect balance of agility and authority.
As a new team member, how was the onboarding process?
Onboarding has been substantially smoother than some of my previous employers. It has been a very supportive experience. Where I’ve had ideas I’ve had encouragement to get on with it, so long as I balance that with mandatory training. I’ve been able to define what my roles and responsibilities are and already conversations are focused on development. Often that doesn’t happen until a year down the line.
What do you like about being a Client Director?
The best way to summarise it is how I would sell the role to a friend; it’s like you’re running your own business. The responsibility of success is yours. There’s a lot of flexibility and you are trusted. If I want to work at home on my strategy, that’s supported. Work is an activity linked to performance and not a place.
Where do you see yourself next?
I want to be embedded with my clients at the same level as their own management teams, to really provide that strategic partnership. I’m interested in management and I see opportunities for progression in that area – when the time is right.
Describe Trustmarque in three words:
Professional. Supportive. Flexible.