Keeping IT functions available and operational to offer a superior service to your end users can really improve customer experience.
Using Trustmarque’s Service Desk to manage your end-user support and complex service management workflows can help you improve customer experience and productivity. Trustmarque’s single-point-of-contact Service Desk is built on ITIL foundations and the principles of lifecycle management so you can support your end-users with confidence. Located in the UK, our service desk offers round the clock support on a genuine 24x7x365 basis allowing support of users worldwide in any time- zone.
Our end user support services include anytime end user support with customisable, company branded telephone and online support, so you can provide a personalised service tailored to your bespoke requirements as well as solid SLA tracking and reporting with a focus on customer experience. Combined with our value added reporting and management information, you can find out exactly how services are performing and see SLA attainment in the context of your customer’s and end-user’s experience.
With our end user support services you can
- Enjoy 24x7x365 availability – the help desk is always staffed
- Easily integrate the service with other ITIL disciplines, such as Change Management
- Take the workload off existing IT teams by allowing the desk to manage Password Resets, New Users, First-time-fixes, end-user device management
- Take advantage of our flexible, dedicated and over-spill services
Our experienced UK based service desk team work from knowledge bases and structured but flexible work instructions to provide a confident, friendly and non-scripted service, either online, via email or telephone. We currently support over 120 customers and successfully manage over 10,000 new service tickets per month, along with many more interactions.