Trustmarque’s IT Service Management (ITSM) service is designed to align the IT services offered with business objectives, by delivering the most cost-effective and best services available to the end-user.
How Trustmarque can help
By offering a suite of best practices, a clear roadmap and a structured framework for ITSM, Trustmarque supports organisations to govern their IT policies and services effectively, ensuring they meet service standards within the business or across third party providers.
Our IT Service Management service provides the following services:
Assessment – We use industry standard frameworks, such as ITIL, COBIT and ISO27001 to assess the issues and using the analysis to develop solutions with teams
Design and Implementation – Our quick build redesign processes and project management capability ensure a successful and robust delivery
Incident and Problem Management – We work with organisations to solve complex problems and problem manage critical incidents to ensure their resources are not being wasted in one area
Major Incident Management – By providing a 24x7x365 service, we orchestrate technical support, stakeholders, vendors and third parties for incident resolution
Trustmarque’s consultants have a wealth of experience supporting organisations review, manage and refine their IT services to create a more collaborative environment between employees, customers and IT departments. We have assisted a number of major public and private sector clients in developing a long-term ITSM strategy that fits with their business objectives.