Trustmarque helps Oxford Health NHS Foundation Trust improve their SAM processes

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About Oxford Health NHS Foundation Trust

Oxford Health NHS Foundation Trust (hereafter Oxford Health) provides a wide range of specialist mental health services in five different localities, as well as physical healthcare to patients in Oxfordshire.

The Trust employs over 5,500 staff. This includes a large IT department, part of which is dedicated to IT operations. The team manages the IT service desk, IT infrastructure, IT security and software licensing, and is headed up by the IT Operations Manager, Mark Walker.

Business Drivers

  • Setting-up a Microsoft licensing agreement following the termination of the NHS Enterprise Wide Agreement (EWA)
  • Fulfilment of new requirements over and above the provision of the existing framework
  • Overcoming the complexity of Microsoft licensing, whilst remaining compliant
  • Making cost effective investments

To execute a comprehensive analysis of their current estate and future requirements, Oxford Health concluded that they needed to partner with a Microsoft Large Account Reseller (LAR).


Commercial Benchmarking


Cost effective operation

Given the nature of the work, Mark said, “It wasn’t a project where we would necessarily realise savings. However, we have potentially offset unnecessary spend were we to have licensed the estate in a different way.”

For Oxford Health, it was important to achieve good value for money. “For us it was really about getting what we needed in the most cost effective manner possible” Mark said. “And I believe we achieved that,” he concluded.

Improved practices for the future

“The Commercial Benchmarking project highlighted to us that our software asset management processes were inefficient,” explains Mark. “As a result, we are investing more effort and time into our software asset management practices.”

Thorough, professional client engagement

“The original interaction with Trustmarque was very organised, very co-ordinated,” commented Mark. Mark was impressed with the analysis he received. “Trustmarque came back with about 18 different options for us to licence what we wanted to achieve,” explains Mark.

The report also gave him the necessary data on which to base his final choice. “I was expecting to get evidence of due diligence, that all of the options had been looked into thoroughly, and recommendations were made on a justifiable basis that I could defend here in terms of the financial analysis,” he continued. “The process certainly met my expectations.”

Why Trustmarque?

In order to understand his complex licensing options, Mark had already engaged an alternative LAR. However, the service outcome was disappointing. Mark had previously worked with Trustmarque on a service improvement project and had been “impressed with Trustmarque’s consultancy skills”.

Based on this experience, Mark approached Trustmarque and was introduced to the Commercial Benchmarking service. Mark understood that the logical, consultative approach the service adopts would enable him to thoroughly understand his choices, and the factual and financial evidence would simplify decision-making.

2018-09-19T16:18:01+00:00July 21st, 2014|