Karen Millen Business Drivers
Karen Millen was keen to improve end user productivity and provide a more reliable and flexible email platform that included fit for purpose mailboxes for all employees. “We were using an aging email system – MS Exchange 2003 – which we shared with the other three brands,” explains Richard Haverly, Project Manager, Infrastructure and Technical, at Karen Millen. “Managing around 2,000 mailboxes, we were struggling with mailbox sizes and many users were getting frustrated with their mailboxes constantly becoming full very quickly.”
Trustmarque initially conducted several discovery workshops with key stakeholders within Karen Millen. These sessions focussed on the technical and commercial options available for a new email platform and the associated benefits. The result of these workshops was a recommendations paper and solution design for a new Active Directory Domain and Exchange Online Solution. Subscriptions for the new solution were to be procured through Microsoft’s Cloud Solution Provider program to ensure a truly consumption based commercial model was adopted.
With support from Trustmarque, Karen Millen has adopted an independent Active Directory domain and Exchange Online implementation. Within 3 months, Karen Millen’s 250+ head office users were migrated from Exchange 2003 to Microsoft Office 365. Every employee now has access to an enterprise size mailbox at 50 GB with the ability to upgrade to unlimited data if necessary. Haverly continues: “Remote users can also access their mailboxes without the need for a VPN and we plan to roll out webmail to our 250 stores across 65 countries in the near future.”