Robotic Process Automation
Automate and save time and money
Robotic Process Automation (RPA) is software that streamlines many manual and semi-automated tasks. This software, or BOTs, uses rule-based programming to automate low-value basic tasks and processes which reduces costs, stops errors, and speeds up operations. By automating tens of steps in a process, RPA allows organisations to meet growth in demand without additional investment in resources.
Speak to us and see a direct return on investment from RPA implementation compared to your existing processes and resources.
At Trustmarque, we are working with some of the world’s most dynamic and cutting edge RPA solutions companies. With our combined skill sets and expertise, we are able to provide our customers with an in-depth knowledge of market-leading technologies and best practices to ensure total return on investment.
RPA has thousands of possible uses, anything a human can do on a computer can be automated using RPA, here are just some examples:
- Moving data from legacy systems
- Collect information from a wider range of sources outside of your organisation, such as websites
- Automatically issue letters and emails for appointments, referrals, reminders, collections and more
- Automate procurement and purchasing processes
- Sort specific customer requests from noise
- Speed up cancellation and refund processes
Benefits of implementing RPA
Bots are typically low-cost and easy to implement
Light touch – No custom software or deep systems integration
5 – 15 times quicker than humans
Around the clock working
Improve customer experience
While RPA can bring about great transformation there are elements that require careful assessment and preparation to ensure maximum benefits to reduce the risk from hastily implemented programmes.
- Planning to identify costs and complexity of implementing RPA and set realistic timescales
- Governance and monitoring to ensure smooth continual processes
- Customer/user experience – BOTs cannot replace humans in all circumstances – i.e. chatbot vs customer service advisers.
We will work with you to ensure you have a full picture of what is involved before any commitments or work is started
Why work with Trustmarque for Robotic Process Automation?
Our RPA consultants will help you understand, assess and plan your RPA programmes. Not only will you be able to reduce costs but also become more flexible and scalable, improve accuracy of tasks by reducing errors, and create detailed data capture to drive on going improvements.
As a part of Capita, we have direct access to many specialist skills sets and consultancy areas to ensure that your RPA implementation is successful and drives change that your organisation desires. We also have relationships with leading RPA providers.
Discover Robotic Process Automation
Find out how you can save time and costs with RPA, contact us for a consultation to see how we can help.