The SA is a senior member of Business Productivity team, taking a lead role in delivery engagements and may direct a team of technical specialists or consultants in the process.  The primary function of the SA is to convert customer requirements into an architecture and design that will become the blueprint for the solution being created.  As a key technical consulting role, the SA must possess strong interpersonal skills to build relationships with their teams as well as the wider business and their clients.  The ability to develop client relationships and consult at a senior level is vital to assist in driving Services sales.

Strong project management skills are essential, and the SA will take a lead role in delivering successful projects, either by a team or on their own.  They must have the technical skills and knowledge to understand their clients’ requirements and to develop effective solutions, alongside being able to make the best use of the entire company’s knowledgebase and resources.  The SA should demonstrate autonomy and contribute to practice standards development and will assist in the selection and leadership of teams and take responsibility for the technical results of the delivery.  A SA should expect to engage with several project teams simultaneously to enable them to apply their knowledge and expertise to clients with similar requirements.

Accountabilities and main responsibilities

The main responsibilities are detailed below, although the post holder would also be expected to perform any other duties which might reasonably be required by the business.

• Liaise with clients and business representatives to understand the needs of business
• Liaise with other professionals to design ‘fit for purpose’ solutions to businesses and client requirements
• Ensure compliance to solution architectural design during the implementation of projects
• Provide architectural guidance to the project team
• Render consulting and technical support services to the project team during implementation
• Explain technical issues and IT solution strategies to stakeholders and other IT professionals
• Ensure that solutions designed are in sync with business needs and resources available
• Review vendor and partner proposals to ensure outcomes can be delivered at the least possible cost
• Identify and mitigate existing or future business risks associated with solutions proposed
• Provide advice and consultancy services to clients but also lead group of technical specialists or consultants during delivery projects
• Responsible for designing, scheduling, analysing and constructing solutions which can meet the demands and specifications of the client
• Build and maintain contacts and relations with clients so that they keep themselves associated with the company in the future
• Creation of commercial documentation to support the organisations client engagements
• Definition of appropriate sales offerings inline with the current and future technical attributes within the practice.

Qualifications/Experience

• Bachelor’s degree (or equivalent) or MBA
• Strong knowledge of business, architectural and consulting techniques
• Strong knowledge and understanding of Office 365 features within the Microsoft 365 platform
  • SharePoint Online and OneDrive for Business
  • Microsoft Teams, Collaboration and Telephony
  • Power Platform
  • Information Security and Governance
  • Strategic Planning and Guidance
• Good knowledge and understanding of the wider Microsoft 365 product suit and the integration with the core Business Productivity aspects
• Breadth and depth of knowledge and business acumen obtained from previous experience of project and programme delivery
• Experience of a variety of industries, public or private sector
• Demonstrable experience of working in complex change environments with multiple stakeholders
• Experience of influencing staff at all levels to ensure that all members of the team own deliverables and meet objectives
• Experience of working across departments to achieve goals and results
• Skilled in negotiation and influencing techniques including the ability to challenge and ‘reality test’ constructively
• Experience of facilitating group discussions
• Experience in business case development
• Experience in technical business change methodologies and techniques

Technical Experience

Successful candidates will have a good level of understanding of the following technical components and how they would interact and integrate within a wider M365 based solution:

Essential:

• Microsoft Teams, SharePoint Online and On Premise, OneDrive for Business
• Office 365 Wider product set (Covering Enterprise SKUS)
• Microsoft Cloud Security Solutions
• Microsoft Teams Collaboration and integrations
• Document Management and Collaboration
• SharePoint 2010/2013/2016/2019/SharePoint Online
• Advanced Threat Protection
• Azure Information and Identity Protection
• Azure Active Directory Connect (AADC) Conditional Access and Multi-Factor Authentication
• Appropriate Microsoft Qualifications (e.g. MS-100, MS-101, MS-300, MS-700, MS-720, MS-500)

Secondary:

• Microsoft Power Platform integrations and development
• SharePoint Framework Development (SPFx)
• Microsoft Teams App Development

About Trustmarque

At Trustmarque, our vision is to enable organisations to harness the power of digital technology. For over 30 years, we have helped organisations in the public and private sectors to work smarter, run their business more effectively and unlock the value of their IT investments.

Our mission is to support our customers to buy and use innovative technology to positively impact local communities across the UK. We’re always evolving to keep up with the pace of change – to understand the technology solutions, licensing options and methodologies. Our customers come to us time and time again for collaborative transformation that helps them make better IT decisions for long-term success.

Our people are at the heart of our customer-centric business and we have company values which have been defined by our people – About us – Trustmarque. There’s never been a better time to join Trustmarque, we are growing and investing and you can play your part in influencing the future of IT in the UK.

One of our values is “be diverse and inclusive” because we know that diversity of thought and experience positively benefits our ability to deliver work. We consider all suitably qualified applicants regardless of sex, gender identity or reassignment, race, disability, religion or beliefs, age, or sexual orientation. We recruit and develop our people based on merit and their passion, and we’re committed to creating an inclusive environment that reflects the diversity of the communities we serve. During the application process, you’ll be given the option to share your personal characteristics and data with us. This helps us understand our candidate pool so we can do everything we can to attract a diverse range of people and ensure our recruitment process is fair and inclusive.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Trustmarque colleagues who can work from home should do so. Social distancing, enhanced hygiene and safety measures are already in place to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Standard benefits

As well as competitive rates of pay, we offer 25 days holiday (rising to 27), 2 volunteering days and 1 personal day plus bank holidays.  We also provide a substantial benefits package which includes a company-matched pension, life assurance, enhanced parental leave policies, the option to buy extra leave, a cycle2work scheme and more.