Kent County Council had already made the investment in E5 licensing for Microsoft Teams, the Council made the strategic decision to capitalise on this investment by enabling Teams for external as well as internal voice calls. Implementing Microsoft Teams Direct Routing was therefore the most natural and cost-effective solution.
Additionally, the Gamma Microsoft Teams Direct Routing solution, being a highly resilient, carrier grade service, was the perfect choice for the Council offering business continuity at an individual Direct-Dial-In (DDI) level, along with enhanced Inbound reporting, fraud protection and competitive tariffs.
Yet with the numbers now sitting on the Gamma network, Trustmarque was able to manage the migration of the numbers from SIP to Microsoft Teams Direct Routing in smaller phases. A user would leave work on Friday using Skype for Business and begin work on Monday on MS Teams, with no disruption to the workday. To ensure success, Kent County Council and Trustmarque held regular project reviews with key stakeholders. In addition to Kent County Council and Trustmarque, this project team included Gamma, Cantium, Microsoft and Support to Win.