A GROWING DISCONNECT
In many cases, the demands for new hardware and software has resulted in a boom of ‘shadow IT’ with staff – and sometimes entire business units – bypassing IT departments and making their own IT investments.
This trend in self-procurement is creating a disconnect between the central IT function and the rest of the business, known as the ‘Disruption Gap’.
“The Disruption Gap or the ‘Technology Disruption Gap’ as we refer to it, is quite an established term for many IT professionals, particularly those working in the corporate sector,” explains Damien Masterson, ITAM Consultant at Trustmarque. “It can be reflected in the way that business units are sometimes showing a lack of confidence that IT teams will serve their needs in time and therefore self-serving. The Technology Disruption Gap is also demonstrated in the rising disconnect between what is visible in the centralised or ‘catalogued’ IT estate Vs what is actually in use in the business.”
According to Gartner (2), in 2016, 17% of IT spending in large enterprises was controlled outside of the IT dept. However, By 2020 this is predicted to increase to 50%.
As well as the increased complexity for IT departments in ensuring all assets are safe, compliant and appropriate for use, shadow IT is creating a wealth of issues when it comes to visibility, control and budgeting among others.