Trustmarque renews Customer Experience (CX) Specialisation by Cisco
York, UK – 30 May 2023: Cisco has once again awarded Trustmarque the Customer Experience (CX) Specialisation for its Enterprise Connectivity division.
As a Cisco Gold Partner since 2001, Trustmarque’s Enterprise Connectivity division has proven they have the right maturity level within their successful Customer Experience practice, and the capability to provide services throughout the customer lifecycle.
To earn the specialisation, Trustmarque had to demonstrate to Cisco they had evolved the capability to support a customer software-centric business model and build a sustainable lifecycle practice.
Rick Ure, Enterprise Connectivity Practice Director, commented on the news:
“Since achieving this specialisation last year, Trustmarque’s Customer Success Practice has grown from strength to strength. The continued investment in our people and processes means we are supporting our customers and help drive value throughout the customer lifecycle. The team have proven we are adding value to customer’s lifecycle journey from day one.”
Our growing team of dedicated Customer Success Managers (CSMs) works to ensure the success plan captures the intended business outcomes and maps a clear set of ‘Success Waypoints’ to navigate all IT use cases and adoption activities required to accelerate full utilisation of our customers’ Cisco investment. Our Cisco-certified CSMs measure customer adoption through descriptive, predictive, and outcome-based analytics helping identify and avoid any value gaps within the network, security and collaboration environments.
Natalie Goodwin, CX Programme Manager at Trustmarque commented:
“It is through consistent lifecycle engagement that we have transformed our relationship with customers from technology providers to trusted advisors and we look forward to further inclusion of this as we continue to mature our CX Capabilities.”
The Cisco CX Specialisation and Cisco CX Team have helped accelerate maturity over the past 12 months by us now incorporating the Cisco CX Services portfolio offering, this has differentiated Trustmarque by further helping customers gain the best possible customer experience with a shared purpose.
Notes to editors
Trustmarque delivers integrated services that support UK organisations through every step of the IT investment process, from solution development through technology provision to deployment and on-going support. The business operates across a number of core sectors – healthcare, central and local government, and corporates – and has been helping our customers transform, integrate and simplify their technology and IT services in a compliant way for more than 35 years. www.trustmarque.com
Our Cisco collaboration
For over 20 years Trustmarque’s Digital Connectivity team has been delivering complex customer solutions with Cisco. We help organisations lay solid digital foundations with local and wide-area networking for their workplace, datacentre, and the cloud. As part of our established collaborative and consultative approach, we will work with you to understand your objectives and challenges before applying the appropriate services and technologies to create the most effective solution for your organisation.